Operations Excellence Leader, Enterprise Performance

BDO in Australia; Western Australia; On-site; AUD 150,000 - 185,000; Full time

Job summary

BDO in Australia is seeking a Senior Manager, Enterprise Performance & Improvement to drive operational excellence and implement the operating model across Enterprise Services. You will partner with leaders to identify and embed initiatives that lift efficiency, service quality and organisational performance.

Reporting to the Head of Enterprise Operations & Performance, you will translate strategic priorities into practical improvements, monitor outcomes and realise real business value while

Qualifications

• Tertiary qualification in Business, Operations, Management or related discipline.
• Experience in operational excellence, business improvement, transformation or consulting.
• Proven experience leading process improvement and operating model implementation initiatives.
• Experience working across multiple business functions and navigating complex organisational environments.
• Strong analytical and reporting capability, including measuring and tracking business outcomes.

Responsibilities

• Lead enterprise and cross-functional initiatives that drive operational excellence, continuous improvement and service delivery outcomes.
• Identify, assess and implement opportunities to improve efficiency, effectiveness and the customer experience across Enterprise Services.
• Facilitate process reviews, operational diagnostics and improvement programs, supporting sustainable outcomes across people, process and technology.
• Support the implementation, optimisation and maturity of the Enterprise Services operating model, including frameworks, standards and ways of working.
• Drive consistency, simplification and standardisation across business processes and service delivery activities.
• Partner with leaders and subject matter experts to deliver improvement initiatives and enterprise priorities.
• Support business case development, implementation planning and benefits realisation activities.
• Monitor, measure and report on operational performance, initiative progress and realised value.
• Provide trusted advice and recommendations on operational performance and improvement opportunities.
• Build continuous improvement capability and promote a culture of service excellence, collaboration and enterprise thinking.

Skills

Stakeholder management

Facilitation

Influencing

Cross-functional work

Analytical skills

Problem-solving

Communication

Strategic translation

Enterprise mindset

Collaboration

Education

Business/Operations/Management degree

Job description

BDO in Australia is seeking a Senior Manager, Enterprise Performance & Improvement to drive operational excellence and implement the operating model across Enterprise Services. You will partner with leaders to identify and embed initiatives that lift efficiency, service quality and organisational performance.

Reporting to the Head of Enterprise Operations & Performance, you will translate strategic priorities into practical improvements, monitor outcomes and realise real business value while