Operations Analyst

CBRE Group, Inc.; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. in Brisbane is seeking a hands-on Property Management Operations professional to support leadership across Brisbane, the Gold Coast, Sunshine Coast and Cairns.

You will focus on protecting fee revenue, improving forecast accuracy, and maintaining contractual and compliance records, turning data into reporting that informs senior leaders and guides critical decisions. The role covers invoicing, debt recovery, dashboards and system processes to keep a large regional team aligned.

Qualifications

• Experience in property administration or business operations, including invoicing, budgeting and forecasting.
• Advanced capability in data analytics, reporting and dashboards, with strong Microsoft Excel skills.
• Confidence interpreting financial and operational data and communicating useful insights to senior leaders.
• Experience with finance, CRM and contract management systems; PeopleSoft, Salesforce, Pulse and HighQ exposure is desirable.
• Strong organisation, adaptability and attention to detail, with the ability to manage competing priorities.
• Commercial awareness and clear written and verbal communication, with the confidence to build relationships across a large Property Management business.

Responsibilities

• Protect fee revenue by coordinating fee escalations, sundry invoices, ad hoc charges and passthrough recoveries.
• Partner with regional leaders, Property Managers and Facility Managers on monthly overdue debt follow-up.
• Support annual budgeting and monthly revenue forecasting, review P&L performance and investigate anomalies.
• Maintain headcount and labour cost allocation, the new business pipeline in Salesforce, KPI reporting and operational exception dashboards.
• Keep key operational and compliance processes moving, including owner remittance reporting, agreements, fee reviews, licence registers, learning and onboarding.
• Coordinate the practical rhythm of the region, including property transitions, leave calendars, town halls, PM/FM meetings, agendas, minutes and team communications.

Skills

Data analytics

Dashboards

Excel skills

Forecasting

Budgeting

Communication

Tools

PeopleSoft

Salesforce

Pulse

HighQ

Job description

Build hands-on commercial and operational experience

Gain exposure to senior Property Management leaders

Make an impact across revenue, reporting and performance

Brisbane | Land of the Turrbal people

Based in Brisbane, you’ll support Property Management leadership across Brisbane, the Gold Coast, Sunshine Coast and Cairns. This is a hands-on operations role with a strong commercial lens: protecting fee revenue, improving forecast accuracy, keeping contractual and compliance records on track and turning data into reporting leaders can act on.

You’ll sit across the detail that keeps a large regional team running well, from invoicing, debt recovery and P&L reviews to dashboards, onboarding, systems administration and team communications. It’s a varied remit, but the common thread is simple: accurate information, disciplined follow-through and early visibility of risk and opportunity.

About the role

• Protect fee revenue by coordinating fee escalations, sundry invoices, ad hoc charges and passthrough recoveries.
• Partner with regional leaders, Property Managers and Facility Managers on monthly overdue debt follow-up.
• Support annual budgeting and monthly revenue forecasting, review P&L performance and investigate anomalies.
• Maintain headcount and labour cost allocation, the new business pipeline in Salesforce, KPI reporting and operational exception dashboards.
• Keep key operational and compliance processes moving, including owner remittance reporting, agreements, fee reviews, licence registers, learning and onboarding.
• Coordinate the practical rhythm of the region, including property transitions, leave calendars, town halls, PM/FM meetings, agendas, minutes and team communications.

About you

• Experience in property administration or business operations, including invoicing, budgeting and forecasting.
• Advanced capability in data analytics, reporting and dashboards, with strong Microsoft Excel skills.
• Confidence interpreting financial and operational data and communicating useful insights to senior leaders.
• Experience with finance, CRM and contract management systems; PeopleSoft, Salesforce, Pulse and HighQ exposure is desirable.
• Strong organisation, adaptability and attention to detail, with the ability to manage competing priorities.
• Commercial awareness and clear written and verbal communication, with the confidence to build relationships across a large Property Management business.

So, what's in it for you?

• Build your commercial capability across revenue, forecasting, P&L and operational performance
• Gain broad exposure to the financial and operational levers behind a large Property Management business
• Develop your skills across data analytics, dashboards and systems including Salesforce, turning information into practical insights for leaders
• Build a strong foundation for your career through exposure to finance, operations, compliance, contracts and business performance
• Access a range of health, wellbeing, financial, learning and lifestyle benefits through CBRE

About Us

CBRE is the world’s leading and largest commercial real estate services and investment firm; a growing and visionary organisation comprised of the best and brightest professionals. Creating the real estate solutions of tomorrow, so businesses and people thrive.

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values of Respect, Integrity, Service and Excellence.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture so everyone feels safe, valued and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long‑term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

The successful applicant will be required to undertake pre‑employment background screening by our external third‑party provider.

We value human interaction to understand each candidate's unique experience, skills and aspirations.

We do not use artificial intelligence tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.