Operations Advisor Management Specialist

Pacific Life; Brisbane; Hybrid; AUD 57,000 - 88,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellbeing reimbursement

Paid time off

Parental leave

401k with company match

Job summary

Pacific Life is seeking an Operations Advisor Management Specialist or Analyst to join our Life OAM team. You’ll move Pacific Life forward by handling complex inquiries for our Inforce Life business and supporting a block of financial professionals to maintain high trust and growth opportunities.

The role requires FINRA SIE and Series 6 or 7, 2+ years CMD Operations experience, and a 4-year degree. You’ll thrive in a high-volume environment, delivering exceptional service and effective issue

Qualifications

• FINRA SIE and Series 6 or 7 registrations required at time of application.
• 2+ years CMD Operations experience, focused on communication and service with customers.
• 4-year degree or equivalent experience.
• Advanced understanding of CMD annuity and/or life products, workflow processes, procedures and Operations services.
• Strong relationship management and customer-service orientation.

Responsibilities

• Consistently meets standards for quality and efficiency of call/email/correspondence handling for assigned financial professionals and firms.
• Uses diagnostic skills to clearly identify customer’s core issues and anticipate needs.
• Explain rationale behind procedures or requests clearly.
• Analyzes escalated case submissions by reviewing resources.
• Monitors status of issue resolution and communicates outcomes to requestor.
• Provides consultations for first time/complex business to ensure post-issue NIGO resolution Life

Skills

CMD Operations

Customer service

Verbal communication

Written communication

Education

4-year degree

Tools

Microsoft Office

CRM platform

AWS

Workflow platforms

Job description

Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job; it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Operations Advisor Management (“OAM”) Specialist or Analyst to join our Life OAM team.

• This role is hybrid based in our Newport Beach, CA or Omaha, NE office.

As an OAM Specialist/Analyst, you’ll move Pacific Life, and your career forward by facilitating complex inquiries for our Inforce Life business. You will be assigned a block of insurance firms to directly support and cultivate relationships that maintain high trust and growth opportunities within the life insurance market. FINRA SIE and Series 6 or 7 registrations are required for this role.

How you’ll help move us forward:

• Consistently meets standards for quality and efficiency of call/email/correspondence handling for assigned financial professionals and firms.

• Uses good diagnostic skills to clearly identify customer’s core issues and anticipate needs.

• Ability to clearly explain rationale behind procedures or requests.

• Analyzes escalated case submissions by thoroughly reviewing all necessary resources.

• Proactively monitors status of issue resolution and ensures processing is completed correctly. Communicates outcome effectively to requestor.

• Provides consultations for FPs submitting first time/complex business to ensure post-issue NIGO resolution Life

The experience you bring:

• FINRA SIE and Series 6 or 7 registrations required at time of application.

• 2+ years CMD Operations experience, ideally focused on communication and service support with customers.

• 4-year degree or equivalent experience.

• Advanced level of understanding of CMD annuity and/or life products, workflow processes, procedures and Operations services

• Strong relationship management skills and demonstrated ability and desire to deliver a stellar service experience with customers.

• Excellent research and analysis skills; Demonstrated ability to effectively resolve complex issues

• Strong, effective and efficient verbal and written communication skills.

• Ability to complete assignments in a high-volume, fast-paced environment under tight deadlines.

• Ability to balance accuracy, speed, and customer service.

• Ability to work effectively in a team environment.

What makes you stand out:

• Knowledge of Life products, processes, and transactions with ability to confidently speak with internal and external customers, which may include participation in conference calls with producer offices and/or leadership.

• Experience interacting directly with financial professionals and insurance firm leadership.

• Experience using Microsoft Office applications, Customer Relationship Management platform, AWS, and workflow management platforms.

Position Level & Compensation

This role may be filled at either the Specialist or Analyst level based on qualifications and experience.

Compensation by Level:

• Operations Advisor Management Specialist: Omaha: $29.00 - $35.00/Charlotte: $30.00 - $37.00/Newport: $33.00 - $41.00

• Operations Advisor Management Analyst: Omaha: $31.00 - $38.00/Charlotte: $33.00 - $41.00/Newport Beach: $36.00 - $45.00

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.