Operational Support Officer, Rural and Remote Health

01 Flinders University; Darwin; Remote; AUD 85,000 - 93,000; Full time

Job summary

Flinders University is seeking a proactive Operational Support Officer to join the Discipline of Rural and Remote Health (RRH) in Darwin. Based at the Casuarina campus, the role delivers high-quality administrative support, coordinates conferences and travel, and improves procedures to ensure consistent service delivery across RRH.

The role requires strong organisation, stakeholder engagement, and a focus on continuous improvement within a fast-paced environment.

Qualifications

• Proven experience in providing operational and administrative support (calendar management, meetings/conferences coordination, correspondence).
• Ability to build relationships with leadership and stakeholders.
• Experience developing and maintaining operational procedures and templates.

Responsibilities

• Provide operational and administrative support including calendar management, meetings coordination, and preparation/distribution of correspondence.
• Build and maintain effective relationships with leadership staff and stakeholders.
• Support development and maintenance of procedures, processes, and templates for efficient service delivery.
• Coordinate travel for staff, students, visitors and groups, ensuring policy compliance.
• Contribute to the University’s strategic plan and service improvements through collaboration and responsiveness.

Job description

Position Details

Full time | Fixed term until 31 December 2027 Professional HEO5 | $84,599 - $93,366 Location: Darwin / Larrakia

About the Role

We are seeking a proactive and highly organised Operational Support Officer to join the Operational Support team and deliver high quality operational and administrative support to the Discipline of Rural and Remote Health (RRH) at Flinders University. In this diverse role, you will be responsible for coordinating operational activities including conferences and events, stakeholder visits, while providing executive support to leadership staff. Based at the Darwin Casuarina campus, this position contributes to the ongoing improvements of operational procedures, administrative systems and work instructions to support consistent and effective service delivery across the discipline.

Key responsibilities include:

• Providing operational and administrative support, including calendar management, coordination of meetings and conferences, and the preparation and distribution of correspondence.
• Building and maintaining effective working relationships with leadership staff and key stakeholders.
• Supporting the development and ongoing maintenance of operational procedures, processes and templates to support efficient and consistent service delivery.
• Coordinating travel arrangements for staff, students, visitors and groups, ensuring compliance with university policies and procedures.
• This position makes a significant contribution to the University’s strategic plan, Changing Lives, Every One Matters, by 2035 through being collaborative, responsive and service-focused, supporting the University’s commitment to the Core Enabler of Stronger Together and ensuring effective engagement with staff, students and stakeholders.

About You

You are a highly organised and proactive professional with experience providing operational and administrative support in a complex environment. With strong communication and stakeholder engagement skills, you thrive in a fast-paced setting, effectively managing competing priorities while delivering high-quality customer service and operational outcomes. You are solutions-focused, detail-oriented and committed to continuous improvement, with the ability to work both independently and collaboratively to support organisational goals.

To be successful in this position, you will demonstrate:

• Proven experience providing operational and administrative support, including coordinating events, travel, facilities, resources and business operations within a complex organisation.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities, meet deadlines and maintain a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to build positive relationships and work collaboratively with a diverse range of internal and external stakeholders.
• Sound knowledge of contemporary administrative systems, software and processes, with the ability to interpret and apply policies and procedures to support efficient service delivery and continuous improvement.

Flinders Rural and Remote Health NT

At Flinders Rural and Remote Health NT, our aim is to be a hub for innovative health research, education, and workforce development across the Northern Territory. We engage with students, community, and stakeholders to provide critical programs, such as the Northern Territory Medical Program, Paramedicine, Rural Clinical School, and the University Department of Rural Health. Our postgraduate education pathways (Remote Health Practice program), provides workforce development through Indigenous health and clinical skills training, and we have a community driven research program led by researchers committed to improving health outcomes. We work alongside Poche SA+NT focussing on Indigenous leadership capacity development and developing the Indigenous health workforce. All activities are driven by our values which focus on the long-term and short-term needs of the NT community.

Life at Flinders

We say know your place. We say you've found it right here. Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next. Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

Employee Benefits and Culture

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
• Wide range of professional development activities and services, including exclusive staff study offers
• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards
• Recognised as a Veteran Employer of Choice
• Our Commitment to Reconciliation and Indigenous Employment
• Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy
• Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples
• We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies

Prescribed Conditions for Employment

• Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.
• Flinders University will require a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University.
• The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
• Staff working in a health care setting are required to be fully vaccinated against COVID-19 in line with the NT Health policy.
• Northern Territory Government legislation (the Care and Protection of Children Act 2007) now requires all individuals in child related employment or whose duties involve, or are likely to involve, contact with a child, to hold a valid "Working with Children Clearance" (Ochre Card).
• This position involves child related work and is assessed as requiring a Working with Children Clearance/Ochre Card.

We embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Apprenticeship Disclaimer

Please see here for our Reconciliation Action Plan.

Please see here for our Indigenous Workforce Strategy.

Application Deadline

Certification applications to be submitted before 10.00pm: 28 Oct 2026.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities. Flinders. Fearless. Flinders University is a globally focused, locally engaged institution with a reputation for excellence in teaching, learning and research. Students are at the heart of Flinders – we’re focused on supporting their exceptional learning experience and equipping them with the skills to succeed in life beyond study. Our touchstone is that university life is enjoyable and enriching for all students, and our campuses are energising places for our staff.