OOHC Therapeutic Support Contact Worker

Creating Links; New South Wales; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing support

Employee rewards

Novated leasing

Job summary

Creating Links is seeking an OOHC Therapeutic Support Contact Worker on a casual basis to help supervise and facilitate family contact visits for children and young people. You will collaborate with caseworkers, carers and families to support positive outcomes in a safe environment.

The role involves working across flexible hours, including weekends and school holidays, with a focus on maintaining connections with birth families and providing transport support where needed.

Qualifications

• Minimum Certificate III in a welfare-related field or equivalent experience.
• Experience or understanding of working with children and families with complex needs.
• Knowledge of child protection principles and child development.
• Strong interpersonal, verbal and written communication skills.
• Ability to maintain professional boundaries and manage challenging situations.

Responsibilities

• Arrange, facilitate and supervise family contact visits between children, young people and their birth families.
• Provide transport support for appointments and visits.
• Assist carers with support groups and activities for children and families.
• Maintain accurate case notes and records in line with requirements including electronic systems.
• Identify and escalate any child safety or wellbeing concerns.

Skills

Compassionate

Dependable

Interpersonal skills

Verbal communication

Written communication

Education

Certificate III in welfare-related field

Job description

Welcome to Creating Links careers portal, We look forward to receiving your application.

Creating Links is looking forOOHC Therapeutic Support Contact Workers to join our team on a casual basis.In this hands‑on role, you will facilitate and supervise family contact visits, helping children and young people maintain connections with their birth families in a safe and supportive environment.Working closely with caseworkers, carers and families, you will play an important role in supporting positive family interactions and the wellbeing of children and young people.

About Creating Links

Creating Links is a leading multicultural not-for-profit community service provider dedicated to delivering high-quality services across South-West Sydney and the Greater Sydney region. With a proud history spanning more than 50 years, we understand the importance of culture, diversity and community.

Today, our services include Disability Services, Foster Care, Child and Family Services, and Financial Wellbeing. We are committed to delivering holistic, person-centred support, with a strong focus on quality, inclusion and service excellence.

Why You'll Love Working With Us

• Meaningful Work– Make a positive difference in the lives of children, young people and families.
• Inclusive Culture – Be part of a supportive team that values diversity, respect and collaboration.
• Salary Packaging – Access eligible not-for-profit salary packaging benefits of up to $15,900 per year, plus up to $2,650 for meals and entertainment.
• Professional Development – Access internal and external training opportunities to develop your skills.
• Wellbeing Support – Access our Employee Assistance Program for you and your family.
• Employee Rewards – Enjoy shopping discounts across 500+ retailers and access to novated leasing benefits.

Job Description

About the Role

This role requires flexibility to work Monday to Saturday, between 7:00am and 6:00pm, including weekends and school holiday periods.

To be considered, applicants must:

• Be available Fridays and Saturdays between 8:00am and 6:00pm.
• Have a minimum of 20 hours' availability per week within Monday to Saturday, 7:00am – 6:00pm.

What You'll Be Doing

• Arrange, facilitate and supervise family contact visits between children and young people and their birth families.
• Provide transport support to children, young people and carers for appointments and family contact visits.
• Help facilitate carer support groups and activities for children and young people.
• Maintain accurate case notes, observations and records in accordance with service, legislative, and Office of the Children’s Guardian (OCG) requirements, including the electronic casework system.
• Identify, document and elevate any child safety or wellbeing concerns in line with child protection procedures.
• Work collaboratively with caseworkers, carers and the broader OOHC team to support positive outcomes for children and families.

Desired Skills and Experience

About You

We are looking for someone who is compassionate, dependable and confident working with children, young people and families from diverse backgrounds.

To be successful in this role, you will have:

• A minimum Certificate III qualification in a welfare-related field, or equivalent relevant work experience.
• Experience or understanding of working with children and families with complex needs.
• An understanding of child protection principles and child development.
• Strong interpersonal, verbal and written communication skills.
• The ability to respond sensitively to challenging situations while maintaining professional boundaries.
• Good organisational skills, attention to detail and the ability to maintain accurate records.
• Confidence using computers and electronic recordkeeping systems.
• A current driver's licence and Working with Children Check.
• The ability to meet the inherent physical requirements of the role.
• Fluency in an additional community language.
• Current First Aid Certificate.

Diversity and Inclusion

At Creating Links, we value the diverse experiences, cultures and perspectives of the communities we serve.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and individuals with relevant lived experience.

We particularly welcome applications from people who speak community languages, including Turkish, Mandarin and languages spoken within Pacific Islander and Sudanese communities.

We encourage applications from people of all genders and backgrounds who share our commitment to supporting children, young people and families.