Onsite Property & Building Management – Administration and Community Officer

at; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A property management company in Gold Coast, Queensland, is seeking a motivated Administration and Community Officer for a full-time onsite role. This position involves acting as the first point of contact for residents and contractors, offering administrative support, and ensuring smooth operations within a large residential complex. The ideal candidate should have excellent communication skills and a professional presentation, with opportunities for growth in the property management industry.

Benefits

Opportunities to grow within the industry

Supportive team environment

Diverse and engaging role

Qualifications

• Positive attitude and professional presentation.
• Ability to prioritise tasks in a dynamic environment.
• Previous experience in property management is an advantage.

Responsibilities

• Act as the first point of contact for residents and contractors.
• Manage community engagement plan.
• Provide administrative support to the onsite management team.
• Handle inquiries professionally and efficiently.
• Assist with scheduling and documentation management.

Skills

Excellent communication and interpersonal skills

Attention to detail

Strong organisational abilities

Proficiency in Microsoft Office

Ability to multitask

Job description

Onsite Property & Building Management – Administration and Community Officer

We’re seeking a motivated and enthusiastic team member to join our team in a full-time capacity, based onsite at a large and vibrant residential complex in Biggera Waters.

You’ll be the first point of contact for residents, contractors, and stakeholders. As the face of our property and building management team, your attitude, presentation, and willingness to learn will set the tone for the professional experience we pride ourselves on delivering.

About the Role:

This role supports the day-to-day running of a large residential apartment complex and you will work closely with our experienced onsite management team. You’ll play a key role in ensuring smooth operations by providing high-level administrative and customer service support.

Key Responsibilities:

• Act as the first point of contact for residents, contractors, and visitors
• Manage community engagement plan
• Provide administrative support to the onsite building and property management team
• Manage phone calls, emails, and in-person inquiries with professionalism and efficiency
• Assist with scheduling, record keeping, and documentation management
• Other general office duties and ad hoc support tasks related to property management

What We’re Looking For:

• A positive attitude and professional presentation – you're the face of the brand
• Excellent communication and interpersonal skills
• Great attention to detail and strong organisational abilities
• Ability to multitask and prioritise in a dynamic, fast‑paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Previous experience in property management, real estate, strata, or building admin is an advantage, but not essential – training will be provided to the right person

Why Join Us?

• Work onsite at a well‑established and respected residential complex
• Be part of a friendly, professional, and supportive team
• Opportunities to grow within the property and building management industry
• Enjoy a diverse and engaging role where no two days are the same

Tessa Residential is a Brisbane‑based property and building management company. We specialise in managing residential properties and high‑density buildings (such as apartment complexes) under management rights. Our services cover both owner‑occupiers and investors, offering leasing, tenant management, building maintenance, outgoings management, and regular inspections.