Online Tutor - Shield Tutor

Shield Group Limited; Melbourne; Remote; AUD 63,000 - 78,000; Part time

Benefits offered by this job

Flexible participation options

Work from home

No minimum hours required

Complimentary samples from sponsors

Job summary

Shield Group Limited is seeking a Remote Work From Home Online - Paid Research Panelist and Part-Time Data Entry Clerk. The role offers flexible participation options, with no minimum hours and the ability to join discussions either remotely or in person.

Ideal candidates have a high school certificate, reliable internet, and the ability to follow written and verbal instructions. No prior data entry experience is required, making this suitable for job seekers seeking flexible, remote work from

Qualifications

• Smartphone with camera or webcam required.
• High-speed internet connection required.
• Must understand and follow oral and written instructions.
• Open to people with Full Australian Working Rights.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in a friendly and efficient manner to retain business.
• Perform basic billing duties, including processing transactions, issuing refunds, and researching past billing discrepancies.
• Provide customers with shipment status updates and assist with packaging and shipping as needed.
• Update customer databases with contact details, past complaints and resolutions, and enrolment information.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, and rapid response times.
• Assist management in setting performance goals and planning attractive incentives.
• Participate in weekly interdepartmental meetings and report on customer issues.

Skills

Smartphone with camera

High-speed internet

Follow oral and written instructions

Australian working rights

Education

High school certificate

Job description

Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk

Position: Remote Work From Home Online - Paid Research Panelist - Part-Time Data Entry Clerk

Our company is seeking qualified candidates to participate in paid national and local focus groups, clinical trials, and market research studies. For many of our paid market research opportunities, you have the option to participate either remotely or in person. This provides a great opportunity to earn extra income with the flexibility of working from home online.

Qualifications

• A smartphone with a working camera or a webcam on a desktop/laptop.
• A high-speed internet connection is required.
• Must be able to understand and follow both oral and written instructions.
• Open to people with Full Australian Working Rights.
• No data entry clerk experience needed.

Requirements

• Arrive at least 10 minutes before the scheduled discussion start time.
• Actively participate by following both written and verbal instructions.
• Complete the provided written survey for each panel.
• Be prepared to test assigned products or services and discuss your experience before the meeting date.

Benefits

• Flexible participation options: join discussions either in person or remotely online
• Work from home and skip the commute
• No minimum hours required - choose to participate full-time or part-time
• Receive complimentary samples from our sponsors and partners in exchange for honest feedback
• Get the opportunity to test and review new products or services before their public release

Compensations

• Earn up to $1550 per week (amount varies based on the selected focus group or research assignment).

This position is ideal for individuals seeking temporary, part-time, or full-time work with flexible hours. No prior experience is required, making it a great opportunity for anyone looking to supplement their income. If you are a data entry clerk or just searching for a flexible part-time remote work from home job, this role provides the flexibility to fit your schedule.

Important Notice – No Fees Required

Apex Focus Group will never ask for payment to join our studies. If you receive messages requesting money, they are not from us. Stay vigilant and only apply through our official channels.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

• High school certificate or equivalent
• Ability to comfortably sit for long periods of time
• Good Computer and Typing Skills
• Comfortable desk and good Internet connection
• Strong interpersonal skills

Preferred

• Ability to resolve conflict and de-escalate tense situations