Online Customer Service Associate | Hybrid & Flexible Shifts

Smiggle; Melbourne; Hybrid; AUD 32,000 - 37,000; Part time

Benefits offered by this job

Hybrid working

Flexible shifts

Job summary

Smiggle is hiring for an Online Customer Service team member to support two iconic Australian brands, Peter Alexander and Smiggle, during the Christmas trading period. This casual, seasonal role offers hybrid working with shifts from 9am to 5pm, Monday to Friday, plus weekend options during peak weeks.

You will handle email and phone enquiries, assist with online orders, deliveries, returns, and product questions, delivering friendly, helpful service.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organisational abilities.
• Ability to manage multiple customer enquiries and navigate multiple systems.

Responsibilities

• Respond to customer enquiries via email and phone.
• Assist with online orders, deliveries and returns.
• Provide product information and resolve issues to ensure a positive customer experience.

Skills

Customer service

Communication

Attention to detail

Job description

Smiggle is hiring for an Online Customer Service team member to support two iconic Australian brands, Peter Alexander and Smiggle, during the Christmas trading period. This casual, seasonal role offers hybrid working with shifts from 9am to 5pm, Monday to Friday, plus weekend options during peak weeks.

You will handle email and phone enquiries, assist with online orders, deliveries, returns, and product questions, delivering friendly, helpful service.