On-Call Shop Assistant

Lifeline Direct; Lismore City Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

A community wellbeing organization in Lismore seeks a dedicated retail team member to supervise volunteers and ensure exceptional customer service. Responsibilities include managing the store, stock merchandising, and maintaining safety standards. The ideal candidate has retail experience and a positive attitude. Salary packaging benefits and a supportive team culture are offered.

Benefits

Salary packaging benefits

Employee Assistance Program

Inclusive culture

Qualifications

• Experience working in a retail and customer service environment.
• Ability to work independently and manage volunteers.
• Self-motivated with a positive attitude.
• Prepared to complete required training.

Responsibilities

• Work weekends and public holidays as necessary.
• Open and close the store, and balance the cash register.
• Supervise volunteers during shifts and ensure customer satisfaction.
• Assist in stock merchandising and safety compliance.

Skills

Customer service experience

Retail experience

Teamwork

Cultural sensitivity

Job description

About the position

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia dedicated to suicide prevention and community wellbeing. LLD operates across six regions in NSW and Victoria and runs 28 second‑hand retail shops that fund frontline services.

Responsibilities

• You will be available to work weekends and public holidays.
• You will open and close the store, balance the cash register by close of business, and supervise volunteers during your shifts.
• You will provide exceptional customer service to shoppers, ensuring a positive shopping experience.
• You will assist in stock merchandising, pricing, and presentation to high standards in line with Work Health & Safety policies.
• You will work independently and as part of a team, showing initiative and a positive attitude.

Qualifications

• Experience working in retail and a customer service environment.
• Experience in ensuring product merchandising and store presentation of a high standard.
• Ability to work independently as well as within a team.
• Understanding of working with and managing volunteers.
• Cultural sensitivity and diversity awareness.
• Self‑motivated, show initiative and a positive attitude in all aspects of your role.
• Prepared to complete all required training: WHS, Cash Handling, Team Member Purchasing Policy, etc.

Benefits

• Salary packaging benefits
• Employee Assistance Program
• Inclusive culture of dedicated, passionate and professional team members
• Knowledge that you are supporting and impacting the lives of others through your contribution.

How to apply

Applications close Sunday, 26 October 2025. Candidates wishing to apply must provide a current resume and cover letter outlining their ability to meet the position requirements. The successful candidate may be required to undergo a pre‑employment Medical Assessment (where applicable) and agree to a National Criminal History Record Check.