On-Call Reliability Engineer – Cloud DataOps

Sky; Port Stephens; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension with up to 9% employer contrib

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is seeking an experienced Operations/Data Platform professional to join our hybrid team. You’ll resolve incidents, perform root cause analyses, and contribute to proactive changes that improve reliability across multiple cloud-based systems.

You will support 24x7 on-call coverage, work with data engineers and cloud engineers to deliver secure, scalable solutions, and monitor performance to ensure resilience and customer satisfaction. Strong communication and DW knowledge are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to a non-technical audience.
• Understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction.
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues.
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)

Responsibilities

• Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.
• Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks)
• Display exemplary problem-solving skills no matter how big or small the problem may be.
• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.
• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders
• Display an operations mindset and support our data engineers in building systems which are operationally ready.
• Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.

Skills

Verbal communication

Written communication

Data warehousing

ETL Tools Ab Initio/Striim

Unix scripting

SQL scripting

Cloud (GCP)

Python

Job description

Sky is seeking an experienced Operations/Data Platform professional to join our hybrid team. You’ll resolve incidents, perform root cause analyses, and contribute to proactive changes that improve reliability across multiple cloud-based systems.

You will support 24x7 on-call coverage, work with data engineers and cloud engineers to deliver secure, scalable solutions, and monitor performance to ensure resilience and customer satisfaction. Strong communication and DW knowledge are essential.