Office Manager

Bentleys Australia and New Zealand; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

5 weeks annual leave

Salary packaging

Modern offices

Access to senior leaders

Social events & volunteering

Health & wellbeing programs

Job summary

Bentleys Queensland is seeking an experienced Office Manager to lead operation support across Facilities, Client Services and Shared Business Services in Brisbane. You will drive efficiency, oversee budgets, training, and safety compliance while collaborating with Managing Partners and other Bentleys offices.

You’ll manage offshore and local teams, align with external suppliers, and promote consistency in operational best practice, fostering a seamless client and staff experience.

Qualifications

• Experience in practice or office management; professional services background preferred.
• Strong administration and business operations background with process improvement experience.
• Excellent stakeholder management and communication skills.
• Experience managing multiple workstreams and external suppliers.

Responsibilities

• Provide leadership across Facilities, Client Services and Shared Services teams.
• Oversee day-to-day operations and resource allocation for service standards.
• Partner with leaders to drive process improvements and efficiency.
• Maintain operational systems and ensure teams are trained on updates.
• Coordinate workplace health and safety initiatives with People & Culture.
• Manage relationships with building management and contractors.

Skills

Office management

Administration

Stakeholder management

Process improvement

People leadership

Organisational skills

Education

Bachelor's in Business Administration

Tools

Billing systems

Facilities management software

Job description

About Us

Bentleys Queensland is a full-service advisory and accounting firm with 14 Partners and around 200 people across three offices. For over 75 years, we’ve built strong relationships through practical, forward-thinking advice - and we take the same approach with our people.

About Us

Bentleys Queensland is a full-service advisory and accounting firm with 14 Partners and around 200 people across three offices. For over 75 years, we’ve built strong relationships through practical, forward-thinking advice - and we take the same approach with our people.

Our culture is shaped by being Insightful, Authentic, Dynamic and Connected - not just in how we work with clients, but how we support each other day-to-day.

We're seeking an experienced Office Manager to lead our operational support functions and ensure the smooth running of our Brisbane office. This is a highly visible role that works closely with our Managing Partners, driving operational excellence across multiple support functions.

About The Role

As Office Manager, you'll provide leadership and operational oversight across our Facilities, Client Services and Shared Business Services Support teams, ensuring efficient day-to-day operations, effective resource allocation and continuous improvement across the business.

Key Responsibilities Include

• Leading and supporting our Facilities, Client Services and Shared Business Services Support teams
• Managing workflow and resource allocation to maintain service standards across teams
• Partnering with leaders to identify and implement process improvements
• Maintaining operational systems and ensuring teams are trained on system updates
• Coordinating workplace health and safety initiatives in partnership with People & Culture
• Managing relationships with building management, contractors and external suppliers
• Overseeing office facilities, equipment and facilities-related budgets
• Managing tax audit insurance renewals
• Delivering facilities and premises-related projects
• Providing ad hoc administrative and operational support to our two Managing Partners as required
• Working with other Bentleys offices to promote consistency and operational best practice

You’ll lead a diverse support function, including offshore team members, and foster collaboration across teams to ensure a seamless experience for both our clients and our people.

About You

To be successful in this role, you’ll bring:

• Previous experience in practice or office management (experience within professional services would be highly regarded but not essential)
• Strong administration and business operations experience
• Experience managing multiple workstreams and competing priorities
• A proactive approach to solving problems and improving processes
• Excellent stakeholder management and communication skills
• Experience managing external suppliers and service providers
• Strong organisational skills and attention to detail
• Experience with billing systems and operational administration processes
• A collaborative, people-focused leadership style

What You’ll Get

• Career Development: Access the Bentleys Learning Pathway Program, with financial support to complete your CA/CPA and continue building your technical capability
• Extra Time Off: Enjoy 5 weeks annual leave, a purchased leave scheme, and paid parental leave to support life outside of work
• Financial Benefits: Salary packaging options designed to help you maximise your take-home pay
• Modern Workplace: Work in state of the art eco-conscious offices, complemented by end-of-trip facilities and a flexible 'Dress for Your Day' approach
• Access to Leaders: Work closely with senior staff and Partners who are invested in your development and career progression
• Social & Community: Be part of a vibrant social culture with regular events, networking opportunities, corporate volunteering, and team sporting activities
• Health & Wellbeing: Benefit from 50% off Goodlife Gym memberships, annual health screenings and flu vaccinations, fully funded participation in events like Corporate Games and Bridge to Brisbane, plus confidential mental health support through our Employee Assistance Program