Office-Based Garage Door & Gate Tech Support Specialist

Giide; Brisbane; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

No on-call

No after-hours

Tools provided

Mentoring

Structured induction

On-site parking

Weekdays 7am-3pm

Job summary

Giide is seeking a Garage Door & Gate Technician - Office Based Tech Support to join our Brisbane Bayside team in Tingalpa. The role is an office and workshop position with no site visits and no on-call requirements.

You will be the go-to technical specialist for escalated enquiries, handling phone, email and text from installers and homeowners, and you will have the authority to bench test products and produce warranty assessments as your knowledge grows.

Qualifications

• Hands-on fault-finding with electrical or electromechanical equipment.
• Ability to read wiring diagrams and manuals.
• Confident with motors, control boards, relays and safety accessories or the aptitude to learn them quickly.
• Patience and clear communication with experienced tradies and non-technical customers.
• Willingness to follow up and provide accurate written advice.

Responsibilities

• Confirm product compatibility for garage door motors, gate motors, remotes, receivers, keypads and safety beams.
• Walk installers through troubleshooting live while they're on site.
• Help homeowners solve problems in plain language.
• Interpret manuals and wiring diagrams, and research products you haven't seen before.
• Bench test returned products and prepare warranty assessments, with growing decision authority.
• Escalate complex faults to supplier technical teams with a clear summary of tests performed.
• Back up the trade counter with technical questions from wholesale customers.
• Share learnings to reduce recurring faults across the team.

Skills

Fault finding

Electrical basics

Reading diagrams

Troubleshooting

Clear communication

Customer service

Job description

Giide is seeking a Garage Door & Gate Technician - Office Based Tech Support to join our Brisbane Bayside team in Tingalpa. The role is an office and workshop position with no site visits and no on-call requirements.

You will be the go-to technical specialist for escalated enquiries, handling phone, email and text from installers and homeowners, and you will have the authority to bench test products and produce warranty assessments as your knowledge grows.