Nugel Senior Case Manager

VACCA - Victorian Aboriginal Child and Community Agency; Wangaratta; On-site; AUD 106,000 - 116,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging options

Fitness Passport

In-house legal service

Comprehensive induction and regular 1:

Job summary

VACCA in Victoria seeks a Senior Case Manager to work with Aboriginal children and families, and partner agencies to improve outcomes and support home-based care decisions. The role involves mentoring staff and handling complex cases with culturally safe approaches.

You will collaborate with the Team Leader, participate in planning, and contribute to policy and service development within VACCA’s values-driven framework. Eligible for salary packaging and extensive training.

Qualifications

• Diploma or equivalent required with experience in child and family services.
• Ability to assess risks and develop and review plans for children and young people.
• Knowledge of Aboriginal child and family welfare context.

Responsibilities

• Work with Aboriginal children and families, and government partners to improve outcomes.
• Provide high duties and supervise the team under the Team Leader.
• Manage complex cases with trauma and resilience-based approaches.

Skills

Leadership

Communication

Cultural safety

Trauma-informed care

Child development

Policy understanding

Assessment & planning

Documentation & reporting

Team mentoring

Education

Diploma in social services or equivalent

Job description

• Salary : Between $105,581 to $115,688 plus super and salary packaging options
• Wangaratta, VIC, Australia, 3677
• Wodonga, VIC, Australia, 3690
• Permanent - Full time

• Position : Ongoing, Full Time
• Location : Wangaratta or Wodonga
• Salary : Between $105,581 to $115,688 plus super and salary packaging options

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

This position will be responsible for working with Aboriginal children and families, and Government and sector partners to strive for better outcomes for children and to build the capacity of families so that children can remain at home safely or can be transitioned home. Nugel implements Section 18 of the Child Youth and Families Act (CYFA) (2005), which transfers responsibility for decision making and direct work with Aboriginal children and their families from Department of Families Fairness and Housing (DFFH) Child Protection to VACCA.

The Senior Case Manager will work closely with the Team Leader supporting the team and taking on higher duties as delegated by the Team Leader and senior program staff. The Senior Case Manager will hold a workload reflective of the seniority of the role, being capable of working with a higher workload of more complex cases.

About You

• Demonstrated understanding of, and commitment to the values that underpin VACCA’s vision and purpose and the capacity to take a leadership role in championing these internally and externally.
• Demonstrated awareness and appreciation of Aboriginal societies and cultures, and commitment to continually building knowledge, along with a high level of awareness of the key issues which impact upon Aboriginal communities.
• Proven ability to effectively communicate and negotiate with Aboriginal children and families, demonstrating effective and culturally appropriate interpersonal skills.
• Demonstrated ability to undertake complex work with children and families who have experienced trauma and may present with challenging behaviours, using culturally safe therapeutic approaches to heal and build resilience.
• Demonstrated understanding of child development, attachment, and trauma as they relate to Aboriginal children.
• Understanding of the legislations, policy and practice requirements relating to Aboriginal children, families, and communities.
• Proven experience in completing assessments, including assessments of risks and developing, implementing and reviewing plans for children and young people.
• Proven experience in preparing accurate documents and reports e.g., case notes, incident reports, court reports, that meet audience needs.
• Ability to collaborate with other service providers, stakeholders such as police and courts to achieve outcomes.
• Demonstrated ability to work in a complex, fast paced team, and to demonstrate resilience in managing competing demands.
• Commitment to self-care and of the support of the team. Ability to mentor staff within the team, providing advice and support as needed.
• Requirements: A diploma in social services or equivalent, valid Police Check, a Victorian Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What We Can Offer You

• 5 weeks annual leave
• Access to child protection and VACCA training programs
• Extensive support and training from VACCA’s in house legal service
• A supportive environment that includes comprehensive induction and regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take home pay
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Application closes by 28 September 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy.