Night Manager - Mercure Sydney Blacktown

Accor Hotels; Blacktown City Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading global hotel group is seeking a Full Time Night Manager at their Blacktown location. The successful candidate will ensure the efficient running of overnight operations, provide excellent guest services, and maintain security procedures. Ideal applicants should possess strong communication skills and the ability to work flexible hours. The role includes a supportive work environment and the opportunity to make a difference in hotel operations.

Benefits

Free parking available

Opportunity for professional growth

Work alongside passionate professionals

Qualifications

• Ability to work 11pm - 7.30am across a 7 day roster.
• Flexibility in a fast paced environment.

Responsibilities

• Ensure the smooth running of the hotel's overnight operation.
• Provide efficient guest services including check in/out.
• Maintain strict security procedures.

Skills

Guest obsessed focus

Clear and confident communication

Ability to navigate through change

Education

RSA and First Aid qualifications

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Sydney Blacktown is situated within a vibrant cultural hub, guests can explore local adventure hotspots from Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.

Mercure Sydney Blacktown has a range of room types, including spacious family rooms. Hotel services include 24-hour reception, guest laundry, cafe, restaurant, all-day dining, small meeting room, a large outdoor areaand free open-air parking.

Job Description

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.
• Assist with morning breakfast set up and guest needs

Qualifications

Your Skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Clear and confident communication skills – both written and verbal
• Knowledge of Microsoft Outlook, Microsoft Office and Opera.
• RSA and First Aid qualifications or willingness to obtain
• Ability to work 11pm - 7.30am across a 7 day roster

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Western Sydney Location with free parking available