Network Development Manager, Network Core

Amazon Web Services (AWS); City of Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

Amazon Support Services Pty Ltd in Melbourne seeks a Network Development Manager to lead a team of network engineers, own end-to-end operational health and drive continuous improvement for large-scale networks powering AWS services.

You will recruit, mentor and develop talent, manage capacity forecasting, automation, change control and customer-facing networking priorities to ensure reliable delivery at scale.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• Experience with network operations either as a manager or individual contributor.
• Experience in a network engineering role and network management role with responsibility for network operations.
• Excellent understanding of networking technologies, network management tools and engineering practices.

Responsibilities

• Operate the network, track and report on network status with key metrics.
• Recruit and hire, oversee onboarding and training of new engineers.
• Provide mentoring and 1:1s, manage 24x7 operations and rotations.
• Ensure design, management and deployment operations are sound and scalable.
• Manage network issues and availability risks and implement long-term solutions.
• Use data, metrics and dashboards to optimize operations and processes.
• Contribute to planning, roadmaps and cross-team collaboration.
• Define and deliver team goals, allocate resources and report progress to leadership.

Skills

Network leadership

Team management

Operational excellence

Education

Bachelor's degree in CS or related

Job description

Description

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. We are looking for a Network Development Manager to join this team in our team, serving larges customers with unique requirements.

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. We are looking for a Network Development Manager to join this team in our team, serving larges customers with unique requirements. As Network Development Manager, you will be hiring, managing and developing a team of network engineers and be responsible for end-to-end operational health of the network; including capacity management and forecast planning, implementation, automation, process management, change control and ensuring continuous improvement. You will represent networking to our customers and to the rest of the Networking team supporting the customer, ensuring we meet their needs for innovation, delivery and safe operations. At Amazon, we ask our technical leaders to be great engineers who can dive deep and get involved in helping their engineers make good decisions and deliver quality solutions. They should maintain a good level of technical understanding and be able to ensure the right engineering expertise exists within the team. In addition, our leaders are thoughtful managers who support and mentor their team and create a friendly working environment of mutual trust and respect. The ideal candidate will have an established background in managing similar teams, with a proven track record in driving operations and continuous improvement of large scale networks for mission critical workloads. You will have a passion for operational excellence and want to identify areas of improvement in our existing frameworks, tools, processes and documentation, striving to make them better. You will have a deep understanding of how to safely implement change, measure and analyse performance, and respond to events to ensure the network always operates as intended. In this role you will have the opportunity to leverage your technical knowledge with your management and people skills to build and develop a high performing team you are proud of that delivers an exceptional experience to our customers.

• Operation of the network. Manage, track and report against operations and network status ensuring relevant metrics are collected and reported and driving operational excellence
• Recruiting and hiring. Identify the hiring needs of the team and work with Amazon recruiting to evaluate candidates, participate in phone screens and interviews, and then ensure the new hires onboarding and training.
• Performance management and team health. Provide both technical and soft skills mentoring, career and growth management, project management, quality audits, 1:1s, training, day-to-day oversight and coordination of an effective 24x7 operational rotation.
• Ensure that design, management, implementation and deployment operations are sound and executed at scale, safely keeping AWS ahead of customers' demand.
• Manage network issues and availability risks, ensuring they are addressed swiftly and long-term effective solutions are developed to address the route cause and avoid re-occurrence.
• Manage operations and process optimization using relevant data, metrics and dashboarding techniques.
• Continuously seek opportunities for growth and improvement and and define credible proposals and methods for implementation including contributing to AWS standard planning processes.
• Develop, communicate, and maintain project road maps.
• Seek opportunities to work with other engineering teams to improve synergies, understanding of best practices and create more opportunities for your engineers.
• Own defining and delivering goals for the team, communicating objectives, aligning resources, effective management and reporting of progress and representing status to leadership.
• Represent networking to the customer, service and infrastructure teams, to ensure that network dependencies and deliverables are identified and delivered as needed.
• Ensure best practices from AWS are adopted, and compliance with company policies and security requirements.
• Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

Key job responsibilities

About The Team

Top Reasons to join our team:

• Collaborate with and learn from the best networking experts in the world
• Get to develop, build and operate networks at the very largest scale, in an organisation that values its engineers and engineering teams, and promotes innovation and ownership
• Be part of a unique team that’s dedicated to history-making programmes
• Start a career path in one of the largest and most successful tech companies with a near-endless opportunity to explore and grow

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree in Computer Science or a related field
• Experience with network operations either as a manager or individual contributor
• Experience in a network engineering role and network management role, including managing and developing a team with responsibility for network operations
• Excellent understanding of networking technologies, network management tools and network engineering practices

Preferred Qualifications

• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
• Experience coordinating between technical teams, peers and business stakeholders
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
• Experience developing operational processes and technologies
• A proven track record of success in delivering complex projects, including coordinating and driving issues to resolution autonomously utilizing excellent project management skills.
• Experience managing on-call support coverage, and participation in escalation and critical issue management

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Support Services Pty Ltd

Job ID: A10377030