Neighbourhood Administration Officer

UnitingCare Children, Young People and Families; Ipswich City; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Salary packaging (Not-for-Profit)

Employee discounts

Paid parental leave

Job summary

UnitingCare Children, Young People and Families in Redbank, QLD is seeking an Administration / Scheduling Officer to support neighbourhood teams and ensure smooth operations. The role is permanent full-time with standard business hours and a focus on scheduling, documentation, and customer service.

The successful candidate will handle rostering, manage inquiries, and maintain accurate information across BlueCare systems, using MS Office and database tools.

Qualifications

• Proven ability to communicate clearly with internal and external stakeholders.
• Experience in rostering or scheduling within a care or service delivery setting.
• Strong time-management skills and ability to prioritise workloads.

Responsibilities

• Support and coordinate teams within each neighbourhood.
• Be the first point of contact for internal and external customers via phone, email and in person.
• Manage requests, concerns and inquiries from clients and staff.
• Rostering and scheduling support for the neighbourhood.
• Create correspondence and documentation as requested.
• Organise appointments, diaries, travel and meeting/workshop prep.
• Monitor, order and distribute office supplies and arrange maintenance of equipment.
• Ensure accuracy of information in BlueCare systems and databases.
• Use Microsoft Office and database applications; provide support to senior staff on projects.

Skills

Verbal communication

Written communication

Time management

Rostering

Scheduling

Client service

Digital devices

Tools

MS Office Suite

Database applications

Job description

UnitingCare Children, Young People and Families – Redbank QLD

Full time

Administration / Scheduling Officer | BlueCare | Community Care

• Employment Status: Permanent Full Time
• Monday to Friday, 8am - 4pm
• Location: Redbank QLD
• Remuneration:$33.22 p/hr + Super + Not for Profit Salary Packaging (Increases your take home pay) + Employee discounts

Make a meaningful difference with BlueCare

We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

Our Neighbourhood Administration / Scheduling Officer, is a key support role to the delivery of our Community Care based services. You’ll play a pivotal role in ensuring business operations are running efficiently and our clients receive an exceptional experience.

Key responsibilities include but are limited to:

• Supporting and coordinating different teams within each neighbourhood
• Be the first point of contact for internal and external customers - via phone, email and in person
• Manage requests, concerns and inquiries
• Rostering and scheduling supportfor the neighbourhood
• Creation of correspondence and documentation as requested
• Efficiently organise appointments, diaries, travel and meeting/workshop preparatory arrangements.
• Monitor, order and distribute office supplies and arrange for the maintenance/repair of office equipment
• Ensure the integrity and accuracy of information in financial, human resource and other Blue Care systems and databases
• Use mainstream software including the Microsoft Office Suite and database applications (Intermediate – Advanced skills required)
• Assist senior staff with special projects as required

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of themost trusted communityandresidential careprovidersin Australia.

Role requirements:

• Available to work flexible start times between 6:00am and 8:00am.
• You will have effective verbal and written communication skills
• Previous experience in rostering/scheduling – Highly regarded
• Great time-management skills and an ability to prioritise your workload
• Good knowledge and experience with MS Office and Database applications
• Confidence with smart phone and digital devices or willingness to learn
• Excellent time management skills and ability to prioritise workloads with a can-do attitude

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourage Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.