NDIS Participant Care & Intake Specialist

Tender Loving Care Disability Services; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

A disability support organization in Melbourne seeks a Customer Care Specialist to lead participant intake and engagement. The role includes coordinating services, ensuring compliance with NDIS standards, and fostering community connections. Ideal candidates will have a diploma in Community Services, strong communication skills, and experience in person-centred support. This position offers opportunities for growth and engagement in a supportive environment.

Qualifications

• In-depth understanding of NDIS funding and planning structures.
• Demonstrated experience in delivering person-centred support services.
• Ability to work independently and meet deadlines.

Responsibilities

• Coordinate and deliver high-quality intake and assessment processes.
• Work with participants and families to promote understanding of their NDIS plan.
• Monitor progress toward participant goals and support regular review cycles.

Skills

Communication and interpersonal skills

Problem-solving skills

Emotional intelligence

Education

Diploma in Community Services or related field

Tools

Care Vision

Job description

A disability support organization in Melbourne seeks a Customer Care Specialist to lead participant intake and engagement. The role includes coordinating services, ensuring compliance with NDIS standards, and fostering community connections. Ideal candidates will have a diploma in Community Services, strong communication skills, and experience in person-centred support. This position offers opportunities for growth and engagement in a supportive environment.