Natural Hazards, Catastrophe Response Manager

Zurich 56 Company Ltd; Australia; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

5 weeks of annual leave

Hybrid working arrangement

AUD$500 wellbeing payment

Award‑winning training programs

Volunteer opportunities

Job summary

Zurich 56 Company Ltd is seeking a Natural Hazards, Catastrophe Response Manager to lead the response to significant events across Australia. Your role will involve designing effective catastrophe response plans and ensuring operational excellence during natural disasters.

The ideal candidate will possess strong skills in insurance claims management and a deep understanding of natural hazards. Benefits include 5 weeks of annual leave, a hybrid working model, and opportunities for professional growth.

Qualifications

• Extensive experience in general insurance claims with exposure to catastrophe events.
• Ability to coordinate complex, multi‑stakeholder operations.
• Understanding of natural hazards and their impact on insurance portfolios.

Responsibilities

• Design and maintain catastrophe response plans.
• Coordinate claims operations during catastrophe events.
• Strengthen partnerships with internal teams and external vendors.

Skills

Customer-first mindset

Empathy

Sound judgement

Collaborative spirit

Openness to learning

Job description

Natural Hazards, Catastrophe Response Manager

134839

As our Natural Hazards and CAT Response Manager, you will play a critical role in shaping how we respond to some of Australia’s most impactful events. Sitting within our GI Claims team, this role is focused on designing and continuously improving our catastrophe response approach, ensuring we are ready to support our customers when it matters most.

You’ll lead the way in preparing for and responding to natural hazard events such as flood, bushfire, cyclone and storm, bringing together people, processes and partners to deliver strong outcomes for our customers, communities and business. Your work will directly influence how we build resilience, respond at pace, and care for customers during challenging times.

Backed by supportive leadership and clear pathways for growth, this is an opportunity to build a rewarding career while developing future‑ready skills. We invest in your growth through access to global learning, technical pathways, and opportunities to build digital and AI capability.

Responsibilities

• Design and maintain end‑to‑end catastrophe response plans covering preparation, response and recovery
• Integrate natural hazard scenarios into business continuity and surge planning for claims operations
• Lead coordination of claims operations during catastrophe events, guiding decisions and response activities
• Strengthen partnerships with internal teams and external vendors to ensure effective response capability
• Monitor operational performance during events and drive improvements to customer outcomes
• Represent Zurich in industry and community forums focused on resilience and catastrophe response

Success Profile

We are looking for a candidate who brings a strong customer‑first mindset, empathy, sound judgement, collaborative spirit, openness to learning, and a genuine desire to make a difference.

Qualifications

• Extensive experience in general insurance claims, including exposure to catastrophe or surge events
• Demonstrated ability to plan and coordinate complex, multi‑stakeholder operations or programs
• Strong understanding of natural hazards and their impact on customers and insurance portfolios
• Experience working with industry bodies, government agencies or community organisations
• Solid knowledge of claims operations and customer journeys in high‑volume environments
• Ability to interpret operational data and translate insights into clear actions

Benefits

• 5 weeks of annual leave for permanent staff and 15 days of personal/carer’s leave, plus access to family care leave
• Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees
• Wellbeing payment of AUD$500 per year and AUD$295 new‑starter e‑voucher for work‑from‑home setup
• Award‑winning training programs to support career growth
• Global diverse and inclusive teams, international mobility opportunities across more than 200 countries
• Volunteer opportunities and a commitment to sustainability (e.g., tree planting for each new employee)

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.