National QSR Account Manager

at; City of Melbourne; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading wholesale distribution company in Australia is seeking a General Manager for QSR operations and sales. This role focuses on strategic contract management for major QSR clients, ensuring profitable partnerships and operational performance. Ideal candidates will have senior leadership experience in retail or FMCG, strong negotiation skills, and expertise in stakeholder management. The position offers growth opportunities and a supportive workplace culture that prioritizes well-being and flexibility.

Benefits

Extra Leave: 5th week of annual leave

Career Growth: Endless learning opportunities

Parental Leave: 12 weeks of paid leave

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Family Friendly Workplace accredited

Qualifications

• Proven experience in a senior leadership role within Retail or FMCG.
• Strong leadership skills and team development.
• Skilled in negotiation and communication.

Responsibilities

• Own executive-level relationships with national QSR customers.
• Lead national account strategies for QSR.
• Negotiate and govern complex QSR contracts.

Skills

Leadership

Negotiation

Stakeholder management

Analytical skills

Problem-solving skills

Job description

Metcash is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We support our network with marketing, purchasing, warehousing, distribution and systems support.

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

About the Opportunity

The General Manager QSR – Operations and Sales is responsible for leading and optimising a national portfolio of major Quick Service Restaurant (QSR) customers valued at approximately $400m. This role is heavily focused on strategic contract management, senior relationship ownership, and operational performance rather than traditional sales execution.

The role ensures long-term, profitable partnerships with large multi-site QSR brands while balancing growth ambitions with operational capability, particularly across warehousing, freight, and service delivery.

In this Role

• Own executive-level relationships with national QSR customers, acting as the primary commercial and operational interface.
• Lead national account strategies aligned to QSR operating models, franchise structures, and multi-site requirements.
• Lead negotiation, renewal, and governance of complex QSR contracts, including pricing, rebates, service levels, and volume commitments.
• Manage and respond to national QSR tenders, RFQs, and network reviews.
• Develop pricing and commercial frameworks that provide sustainable margin while supporting QSR competitiveness.
• Deliver revenue growth, EBIT, and margin targets across the QSR portfolio.
• Lead, mentor, and develop a national team of Account Managers and administrative support focused on QSR customers.
• Partner closely with Operations, Supply Chain, Warehousing, Purchasing and Finance to align QSR customer requirements with internal capability.
• Develop and execute national QSR growth strategies in partnership with Sales, Marketing, and Operations.

You're Likely a Match If

• Proven experience in a senior leadership role, ideally within Retail or FMCG with a focus on supply chain and planning
• Strong leadership skills with a track record of mentoring and developing teams to achieve operational success
• Skilled in negotiation, influence, and effective communication at all levels
• Strong stakeholder management and relationship-building across locations
• Strong analytical and problem-solving skills for optimal inventory management in a fast-paced environment
• Expertise in supplier management, including onboarding, relationship management, and performance optimisation

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

• 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• 📚 Career Growth: Endless learning and development opportunities
• 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• 🧠 Mental Health: Gold accreditation by Mental Health Australia
• 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!