National Manager, Fraud Investigation

Services Australia; Canberra; On-site; AUD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a National Manager for Fraud Investigation to lead efforts in detecting and investigating fraud within government services. This role requires a dynamic leader with exceptional interpersonal skills and a strong focus on customer service. The successful candidate will collaborate with various agencies to ensure the integrity of social welfare and Medicare claims, while also adapting to new technologies and trends. Join a forward-thinking organization dedicated to modernizing service delivery and making a positive impact on the community.

Qualifications

• Candidates must have excellent leadership and interpersonal skills.
• A passion for new technologies and digital trends is essential.

Responsibilities

• Lead investigations into fraud and compliance risk programs.
• Work with other agencies to protect the integrity of government outlays.

Skills

Leadership

Interpersonal Skills

Judgement

Customer Focus

Innovation

Education

Tertiary qualifications in a relevant field

Job description

We’ll only contact you via email, SMS or phone in relation to a specific job application or offer. We’ll always specify which job or application we are contacting about.

The only webpage we will direct you to is our Services Australia ‘Current vacancies’ page.

If we contact you by email or phone we’ll always address you by name (provided by you). We won’t ask you for personal information you have previously provided to us.

To report a potential scam, see our Services Australia Scams and identity theft internet page.

Job Number: EXT-SESB-2025-690
Job Title: National Manager, Fraud Investigation
Classification: SES Band 1
Job Type: Ongoing, Non-ongoing
Employment Type: Full-time
Group: Payments and Integrity
Location: Canberra
Job Description

The role is based in Canberra ACT; other locations may be considered by exception.

About us

Services Australia (the Agency) is at the frontline of government service delivery, supporting millions of Australians. We support the economic, health and social wellbeing of Australia by delivering high-quality services and payments to the community on behalf of government. Our Agency’s responsibilities include Centrelink, Medicare and Child Support services, as well as whole of government services such as myGov.

Our goal is to make government services simple, so people can get on with their lives. We’re modernising the way we work to deliver a simple, helpful, respectful and transparent experience for customers.

Payments and Integrity Group

The Payments and Integrity Group aims to protect the integrity of government outlays for social welfare and Medicare Public claims. The Group does this by administering the Agency’s fraud and compliance risk programs, maintaining strategic information data holdings, and managing debt recovery and appeal processes.

National Manager, Fraud Investigation

The Fraud Investigation Branch assists in protecting the integrity of Commonwealth outlays administered by the Agency and Agency appropriations. The Branch is primarily involved in detecting and investigating cases of fraud relating to Medicare, Child Support and welfare programs.

The Branch is also responsible for leading investigations of potential unauthorised access and/or disclosure of information, and internal (Administrative and program) fraud and corruption.

The Fraud Investigation Branch works closely with other agencies such as the:

Where necessary, the Agency takes appropriate action including investigating cases of fraud, undertaking joint-agency projects and operations, and contributing to the implementation of fraud prevention strategies.

The Branch has specialised teams that are highly skilled in detecting and investigating fraud and related crime. It works closely with other Commonwealth agencies to respond quickly to these threats.

The Branch conducts its fraud investigations in accordance with Commonwealth law, with briefs of evidence prepared for consideration by the CDPP where there is sufficient evidence of an offence. Penalties imposed by the courts may include imprisonment and fines.

The Branch may conduct an administrative investigation to determine a customer is/was receiving the correct entitlement. Administrative investigations are a key prevention and disruption tool. They provide the flexibility to apply a treatment other than a prosecution referral, allowing the Branch to match response to risk, act quickly to disrupt behaviour and make the best use of resources.

The Branch also has monitoring mechanisms in place for individuals of interest and undertakes analysis of information received, relating to current and emerging issues that may impact on the implementation of the Agency's compliance activity.

The branch has responsibility for one key budget measure, the Fraud Fusion Taskforce.

Who we are looking for

We are looking for flexible and versatile leaders, with excellent leadership and interpersonal skills, sound judgement, strong customer focus and ability to engender respect and trust. Candidates must be driven to continuously learn, innovate and achieve outcomes in a dynamic, fast paced and challenging environment. You must have a passion and an understanding of new and emerging technologies and digital trends and the impact of these technologies on people and communities.

Tertiary qualifications in a relevant field are highly desirable.

The roles may be filled on an ongoing or non-ongoing (fixed term) appointment.

A merit pool may be established to fill similar roles as they become available within an 18-month period.

Eligibility

To apply, you need to be an Australian citizen.

You will need to pass our pre-employment screening process, which includes a pre-employment check, and where relevant, a working with children and vulnerable people check.

You will also need, or have the ability to acquire an Australian Government security clearance, to the appropriate level for the position. This will be arranged for you, if successful.

Apply

Before applying, please obtain selection documentation from the Beaumont&Beaumont’s vacancies page: https://www.beaumontandbeaumont.com.au/11469. ref No. 11469. If, after reading the selection documentation, you require further information please contact Lionel Riley on 02 6126 4500.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: http://www.apsc.gov.au/priorities/disability/recruitability.