National Customer Service Manager - West Footscray

GrainCorp; Melbourne; Hybrid; AUD 189,000 - 231,000; Full time

Benefits offered by this job

Hybrid work and flexible leave options

Family Inclusive Workplace accreditation

Support for balance, care, and flexibility

Job summary

A leading agribusiness company is seeking a National Customer Service Manager to drive exceptional service across all touchpoints. You will lead a dedicated team, develop effective service strategies, and ensure customer satisfaction. The ideal candidate has proven experience in customer service management and a passion for service excellence. This role offers a hybrid work model and competitive compensation.

Qualifications

• Proven experience in a customer service management role, preferably within agribusiness.
• Experience using a CRM for customer service.
• Customer-focused with a passion for delivering outstanding service.

Responsibilities

• Lead and manage the national customer service team.
• Develop and implement service strategies to improve customer satisfaction.
• Collaborate with cross-functional teams to enhance service delivery.

Skills

Customer service management experience

Leadership skills

Excellent communication

Analytical mindset

CRM usage

Job description

National Customer Service Manager - West Footscray

Role: National Customer Service Manager
Location: West Footscray
Salary range: Up to $210,000 including super + bonus opportunity

About GrainCorp

GrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world.

Role overview

As the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints. The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes. This role oversees customer service operations nationwide, ensuring timely, accurate, and professional support for customers.

Responsibilities

• Lead and manage the national customer service team
• Develop and implement service strategies and processes to improve customer satisfaction, loyalty and retention
• Oversee customer service operations nationwide to ensure timely and accurate support
• Utilise CRM tools to manage customer interactions and data
• Collaborate with cross-functional teams to enhance service delivery

Key qualifications

• Proven experience in a customer service management role, preferably within the agribusiness or related industry
• Experience using a CRM for customer service
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Analytical mindset with the ability to interpret data and make informed decisions
• Customer-focused with a passion for delivering outstanding service
• Collaborative approach to business decision-making

What we offer

• Hybrid work and flexible leave options including birthday leave
• Family Inclusive Workplace accredited employer
• Support for balance, care and flexibility in every career

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Food and Beverage Manufacturing, Wholesale Import and Export, and Transportation, Logistics and Storage

Ready to apply? It’s simple — submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We’re looking forward to getting to know you!