National Business Manager

Apiam Animal Health Limited; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Apiam Animal Health Limited is recruiting a National Business Manager to enable clinic leaders and build a stronger veterinary network across Australia. This full-time, flexible national role involves regular travel to clinics and guiding site leaders to run financially sustainable operations.

You will assess locations, coach leaders, and implement practical operational and commercial improvements while partnering with clinical professionals to protect animal welfare and clinical quality.

Qualifications

• Senior multi-site leadership experience in a service business such as healthcare, retail, hospitality or franchise networks.
• Coaching-led leadership style with credibility to influence senior clinicians and professional leaders.
• P&L accountability, including labour cost management and rostering, with a track record of improvement.
• Commercial and marketing capability to grow customers and revenue, with experience in new site establishment.
• Tertiary qualification in business/commerce/management or equivalent senior industry experience.
• Current Australian driver’s licence and ability to travel regularly.

Responsibilities

• Support clinic and veterinary leaders to create great workplaces and high-quality client experiences.
• Coach and develop leaders to own their site P&L and drive accountability across a dispersed network.
• Assess location performance using P&L and rostering data and implement commercial improvements with site leaders.
• Lead delivery of plans and national change initiatives, embedding them in day-to-day practice.
• Drive revenue, margin, client growth and retention, and support launch of new greenfield clinics.
• Collaborate with Finance, People & Culture, Procurement, Marketing and WHS to deliver outcomes and manage risk.

Skills

Senior multi-site leadership

Coaching leadership

P&L accountability

Financial performance analysis

Change management

Strategic planning

Education

Tertiary qualification in business/commerce/management

Job description

National Business Manager
Full-time | Flexible / National location

Regular travel to clinics

Enable the people who run our clinics, and build a stronger, more sustainable veterinary network together.

Apiam Animal Health is a leading Australian veterinary group, with clinics and businesses spanning companion animal, mixed, equine and production animal practice. Many have served their communities for decades, supported by shared clinical standards, in-house diagnostics and Australia-wide capability. We are also growing, with new clinics and greenfield sites joining the network. Our purpose is to enrich the lives of animals, people and communities.

The opportunity

Great clinics are built by great people, and this role exists to enable them. As National Business Manager, you'll guide, coach and back our clinic and veterinary leaders, giving them the clarity, confidence and support to make sound decisions and lead positive change in their own sites. You'll work in genuine partnership with skilled clinical professionals, protecting clinical quality and animal welfare while building clinics that are consistent, well run and financially sustainable.

You'll also be a strong, hands-on operator. You'll assess each location on its merits, make practical operational and commercial recommendations, and then lead, coach and monitor delivery alongside site leaders until the results are realised. Your remit includes our established clinics and, as we grow, the planning and establishment of new greenfield sites.

Your remit

• Support our leaders to build clinics that are great places to work and clinics of choice, trusted by clients to bring their animals, with strong team wellbeing, engagement and retention, high clinical standards and an outstanding client experience
• Coach and develop clinic and veterinary leaders to own their site P&L, building capability, accountability and consistent leadership practices across a dispersed network
• Assess financial and operational performance at each location, using P&L, labour cost and rostering data to recommend commercial improvements, and agree clear plans with site leaders
• Lead, support and monitor delivery of those plans and national change initiatives, ensuring they are embedded in day-to-day practice and deliver measurable financial results
• Drive revenue, margin, client growth and retention, and support the commercial planning, budgeting and launch of new greenfield clinics
• Partner with Finance, People & Culture, Procurement, Marketing and WHS to deliver outcomes and manage risk

What you'll bring

• Proven senior multi-site leadership experience (e.g. area, regional or operations manager) in a service business such as healthcare, retail, hospitality or franchise networks
• A coaching-led leadership style, with the credibility to influence and build trust with senior clinicians and professional leaders
• P&L accountability, including labour cost and rostering management, and a record of using performance data to deliver measurable improvement across multiple sites
• Commercial and marketing capability to grow customers and revenue, with experience in new site establishment highly regarded
• A relevant tertiary qualification in business, commerce, management or a related field, or equivalent senior industry experience
• You'll need a current Australian driver's licence and the ability to travel regularly.

Why Apiam

A national remit with genuine influence over network performance and growth. A values-led culture: we believe in each other, embrace opportunity and growth, celebrate our achievements and lead with integrity. Flexible work arrangements.