Multi-Channel Banking: Customer Care & Loans Specialist

Commonwealth Bank; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Multi Channel Banking Specialist to work in customer care for loans in Western Australia. The role requires 3+ years of operational experience, strong communication skills, and the ability to handle pressure. Responsibilities include processing orders, making and receiving calls, and ensuring swift resolution of customer queries. Ideal candidates will demonstrate problem-solving capabilities and relationship-building skills with stakeholders. This is an excellent opportunity for those looking for a dynamic, service-focused role.

Qualifications

• 3+ years operational experience in a similar environment.
• Strong communication and verbal skills.
• Ability to work under pressure and manage conflicting priorities.

Responsibilities

• Processing all types of Hospital and Home Patient orders for delivery.
• Making outbound phone calls and receiving inbound phone calls.
• Identify and articulate process operational improvement initiatives.
• Provide and publish analytics to key operational KPIs working closely with stakeholders.

Skills

Operational experience

Team player

Leadership principles

Commercial acumen

Communication skills

Problem-solving skills

Interpersonal skills

Ability to work under pressure

Tools

SAP

MS Excel

MS Word

MS PowerPoint

Job description

A leading financial institution is seeking a Multi Channel Banking Specialist to work in customer care for loans in Western Australia. The role requires 3+ years of operational experience, strong communication skills, and the ability to handle pressure. Responsibilities include processing orders, making and receiving calls, and ensuring swift resolution of customer queries. Ideal candidates will demonstrate problem-solving capabilities and relationship-building skills with stakeholders. This is an excellent opportunity for those looking for a dynamic, service-focused role.