Mortgage & Asset Finance Support Specialist (Hybrid)

Pepper Money ANZ; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Development opportunities

Recognition program

Hybrid working model

Health and wealth benefits

Referral bonus

Job summary

Pepper Money ANZ is seeking a Customer Service Specialist to support mortgage and asset finance customers across Australia and New Zealand. You will handle inquiries across phone, email and written channels, delivering accurate information and maintaining records with precision.

The role involves weekend shifts and a collaborative team environment. This permanent position emphasizes customer experience, problem-solving and continuous improvement.

Qualifications

• At least 1 year of customer service experience.
• Strong communication skills, both verbal and written.
• Demonstrated problem-solving and decision-making abilities.
• Ability to maintain accuracy and attention to detail in records.

Responsibilities

• Handle customer enquiries across phone, email, and written channels.
• Provide accurate information on loans, payments, statements, and servicing options.
• Maintain customer account records with accuracy and care.
• Aim for first-contact resolution and own customer requests.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Job description

Pepper Money ANZ is seeking a Customer Service Specialist to support mortgage and asset finance customers across Australia and New Zealand. You will handle inquiries across phone, email and written channels, delivering accurate information and maintaining records with precision.

The role involves weekend shifts and a collaborative team environment. This permanent position emphasizes customer experience, problem-solving and continuous improvement.