MNSW - Senior System Analyst

NSW Department of Communities and Justice; City of Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible work environment

Training and development

Health & wellbeing program

Employee assistance program

Job summary

NSW Department of Communities and Justice, Multicultural NSW, seeks a Senior Systems Analyst to drive technology solutions across the organisation. You will translate business needs into practical solutions, improve systems and processes, support project delivery, and help ensure investments deliver value and long-term outcomes.

You will partner with stakeholders, analyse and document requirements, lead analysis activities, and manage supplier relationships.

Qualifications

• Degree qualification or equivalent experience with strong knowledge of business analysis, systems development, and technology integration.
• Senior-level experience translating business needs into practical technology solutions and delivering projects, system improvements and business outcomes.
• Proven ability to lead requirements gathering, testing, implementation and change activities while managing suppliers and service providers.
• Excellent stakeholder engagement, communication and documentation skills, with the ability to build relationships and influence outcomes.
• Strong analytical, problem-solving and decision-making skills in a fast-paced environment.

Responsibilities

• Partner with stakeholders to understand business needs and identify solutions.
• Analyse, document, and improve business processes, requirements, and systems.
• Lead business analysis activities across projects and technology initiatives.
• Support ICT project planning, delivery, testing, and implementation.
• Manage relationships with vendors and service providers.
• Identify opportunities to improve systems, services and ways of working.
• Provide guidance and support to a Systems Analyst.
• Keep stakeholders informed and projects on track.

Skills

Business analysis

Systems development

Technology integration

Stakeholder engagement

Communication

Education

Degree in related field

Job description

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• Employment type – Temporary full-time up to 12 months with possibility of extension
• Salary – $133,348 pa - $146,945 pa plus employers’ contribution to superannuation and annual leave loading

Your role

As a Senior Systems Analyst, you will play a key role in driving technology solutions that improve business outcomes across Multicultural NSW. Working across the organisation, you will translate business needs into practical solutions, improve systems and processes, support project delivery, and help ensure technology investments deliver both immediate value and long-term strategic outcomes.

What you’ll do

• Partner with stakeholders to understand business needs and identify solutions.
• Analyse, document, and improve business processes, requirements, and systems.
• Lead business analysis activities across projects and technology initiatives.
• Support ICT project planning, delivery, testing, and implementation.
• Manage relationships with vendors and service providers.
• Identify opportunities to improve systems, services, and ways of working.
• Provide guidance and support to a Systems Analyst.
• Keep stakeholders informed and projects on track.

What we’re looking for

We're looking for an experienced and collaborative professional who enjoys solving complex problems and delivering meaningful outcomes.

• Relevant degree qualification or equivalent experience, with strong knowledge of business analysis, systems development, and technology integration.
• Demonstrated senior-level experience translating business needs into practical technology solutions and delivering projects, system improvements, and business outcomes.
• Proven ability to lead requirements gathering, testing, implementation, and change activities while managing suppliers and service providers.
• Excellent stakeholder engagement, communication, and documentation skills, with the ability to build strong relationships and influence outcomes.
• Strong analytical, problem-solving, and decision-making skills, with the ability to deliver quality outcomes in a fast-paced environment.
• Make an impact through meaningful work.
• Enjoy flexible hybrid working.
• Grow your skills and career in a supportive team.
• Help deliver better outcomes for multicultural communities across NSW.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

• Targeted Question 1

Describe a complex technology or systems initiative you led. How did you translate business needs into a practical solution, influence stakeholders, and achieve the desired outcome?

• Targeted Question 2

Provide an example of a significant project where you led business analysis, testing, and implementation activities. How did you manage stakeholders, risks, and competing priorities to deliver successful outcomes?

Applications close Thursday, 15 October 2026 at 11:59pm AEST.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome ExperienceThinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience