Merchandise Senior Manager

at; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading sports events company in Melbourne is seeking a Merchandise Senior Manager to lead the regional merchandise strategy for major events. This role involves driving sales, managing a team, and overseeing visual merchandising. Candidates should have strong leadership skills and retail management experience. Join a passionate team and contribute to incredible sporting events in stunning locations. Applications close on 15 December 2025.

Benefits

Employee Assistance Program

Birthday leave

Staff discounts

Qualifications

• Proven success in leading and inspiring teams.
• Strong coaching and people management skills.
• Experience in a fast-paced fashion retailer.
• Proven store management experience.
• Ability to work under pressure.

Responsibilities

• Lead regional merchandise strategy and operations.
• Drive sales and profitability across events.
• Implement visual merchandising strategies.
• Monitor inventory levels and ensure timely restocking.
• Manage warehouse operations and inventory flow.

Skills

Team Leadership

Customer Service Excellence

Retail Management

Inventory Management

Conflict Resolution

Job description

The IRONMAN Group develop, own, and manage mass participation sporting events and are the world’s largest running, triathlon, and multi sports events company. The IRONMAN Group in APAC has a diverse portfolio of events across a range of endurance categories,.

We have an exciting opportunity for a Merchandise Senior Manager to join our team on a project basis (from 12 January 2026 to 31 March 2026).

The Merchandise Senior Manager is responsible for leading the regional merchandise strategy and operations across three events in Asia-Pacific: the 2026 Tarawera Ultra Marathon by UTMB, 2026 IRONMAN New Zealand and 2026 Mooloolaba Triathlon. This includes driving sales and profitability, managing a team of 3 full‑time staff, overseeing visual merchandising and product training, and ensuring alignment with Global Merchandise standards.

About the Role

Retail Operations Support store teams in delivering exceptional customer experiences. Monitor inventory levels and ensure timely restocking.

Team Leadership & Training Provide ongoing training in visual merchandising standards and product knowledge across all categories.

Visual Merchandising Implement and maintain visual merchandising strategies that reflect Global expectations and brand guidelines. Ensure consistency in store layout, signage, and product presentation across all locations.

Finance & Budget Management Track and manage regional merchandise budgets, including revenue targets and gross margin objectives.

Product & Assortment Maintain expert‑level product knowledge across all merchandise categories.

Strategic Planning and Execution Execute Global strategies and expectations tailored to regional demands.

Ecommerce & Digital Integration Oversee online store operations, regional ecommerce promotions and regional registration platform delivery.

Warehouse & Logistics Manage warehouse operations and inventory flow.

What we are looking for

Proven success in leading and inspiring teams, strong coaching and people management skills.

Experience in a fast‑paced fashion retailer.

Proven store management experience.

Experience in executing multiple store retail deliveries.

Proven organisation and planning skills and the ability to make decisions and achieve strict deadlines.

Maturity, flexibility, discretion and judgement, and the ability to work under pressure.

First Aid certificate and Working with Children Check.

Demonstrated ability to deliver exceptional customer service and drive a customer‑first vision across merchandising, retail and ecommerce teams.

Proven skills in managing high‑pressure customer situations and conflict resolution while preserving brand reputation.

Join a team of experienced, supportive and passionate people who love what they do.

Employee Assistance Program, Birthday leave, Staff discounts.

Incredible events in stunning locations - be a part of the journey of our athletes as they prove that Anything is Possible.

If this sounds like the opportunity you have been looking for, then please submit your CV and a cover letter detailing the experience you have and how it meets the key responsibilities.

Applications close on 15 December 2025 or earlier if the right candidate is found. Please note that applications will be assessed on a rolling basis.

Application Questions

• Which of the following statements best describes your right to work in Australia?
• How many years of retail management experience do you have?
• Do you have customer service experience?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• Do you have experience with inventory management?
• What's your expected annual base salary?
• Do you have a current Australian driver's licence?
• Are you available to travel for this role when required?