Mental Health Support Worker

Mind Australia Limited; Melbourne; Hybrid; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Salary packaging up to $15,899 p.a.

Meal & Entertainment allowance up to $

8 weeks paid parental leave

17.5% annual leave loading

Employee Assistance Program (EAP)

Fitness Passport

Professional development

Job summary

Mind Australia Sunshine is seeking a Part-time Mental Health Support Worker to provide empathic, recovery‑oriented supports in a 24/7 roster with sleepover shifts. The role focuses on helping adults aged 18–64 live independently, build daily living skills and strengthen community connections within SDA housing services.

The position offers hourly pay between $36.22 and $39.53 plus super and benefits, with salary packaging and other allowances.

Qualifications

• Tertiary qualification (minimum Certificate III) in mental health or related field.
• Experience supporting people with mental health challenges.
• Ability to work in 24/7 rotating roster.

Responsibilities

• Deliver high quality services and facilitate positive educational and social experiences.
• Support clients to return to their community and live independently.
• Work as part of a multidisciplinary team.
• Plan and deliver group programs to build skills and support recovery.
• Collaborate with community services to coordinate supports.

Skills

Empathy

Mental health support

Group facilitation

Interagency collaboration

Recovery-focused approach

Education

Certificate III in Mental Health

Job description

• Provide empathic support to clients with mental health challenges to achieve wellbeing and independent living
• Permanent part-time role | 30 hours/week | 24/7 rotating roster with sleepover shifts
• Hourly rate: $36.22 - $39.53 + Super & Benefits
• Sunshine Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Complex Care program is a Specialist Disability Accommodation (SDA) Housing Service supporting adults aged 18–64 living with significant psychosocial disability in combination with intellectual disability. Residences are staffed 24/7 and designed like a home like residential setting, funded through client’s NDIS packages. The service works collaboratively with clients providing 1-1 support, shared supports and group activities based on strengths and goals identified in an individual’s recovery plan to build daily living skills, strengthen relationships with families and carers, enhance social connections and community networks, and grow confidence and capacity to live safely in the community.

We are seeking an empathic, self-motivated Mental Health Support Worker to work alongside a caring team on a 24/7 rotating roster in the Sunshine area. You will play an integral role providing positive person-centred, recovery-oriented supports to clients to achieve wellbeing goals, develop capacity and life skills, strengthen social connections, enhance support networks and grow confidence to live independently.

Key responsibilities

• Deliver high quality services and facilitate positive educational and social experiences.
• Support clients to return to their community, live independently and enjoy a meaningful life through a staged approach to recovery.
• Work as part of a multidisciplinary team offering specialised psychosocial support.
• Plan and deliver group programs that aid clients to build their skills and focus on recovery.
• Collaborate with a range of services and the community to ensure a co-ordinated, integrated response to client’s recovery goals.

What you’ll bring

• Tertiary qualifications (minimum Certificate III) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health-related field.
• Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
• Ability to provide information and mentoring to build capability, establish social relationships, create community networks and access to relevant services.
• Experience in facilitating group activities for clients experiencing mental ill health is desirable.
• Understanding of the Community Services sector and ability to build strong relationships with service providers, clinical teams and key stakeholders.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading.
• Access to our Employee Assistance Program (EAP), provided by Converge International,for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Professional development through regular Practice Development sessions and coaching with your supervisor.

Position Description

PD Mental Health Support Worker (Complex Care) 20260302.pdf

Online applications must be submitted by 11pm Friday 13 November 2026.

Reference number 500727

James Wolfe – Area Manager, Inner West
[e-mail]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [e-mail]