Mental Health Line Clinician

Northern Sydney Local Health District; Sydney; On-site; AUD 55,000 - 94,000; Part time

Job summary

Northern Sydney Local Health District is seeking Mental Health Telephone Access Line clinicians to provide frontline triage and referrals from the Macquarie Hospital call centre. You will assess mental health needs, document calls, and direct individuals to appropriate services within NSLHD or other providers.

The role offers diverse exposure and opportunities to contribute to improved access to mental health care.

Qualifications

• Tertiary qualifications as per clinical discipline with full AHPRA registration or eligible for full membership with AASW.
• Demonstrated experience working within mental health settings and skills conducting triages and assessments across the age-span.
• Ability to remain calm in stressful situations and challenging circumstances.

Responsibilities

• Conduct mental health triage assessments over the phone.
• Document calls and maintain a high standard of customer service, including timely responses.

Skills

Mental health triage experience

Calm under pressure

Excellent communication

Education

Clinical qualification (AHPRA/AASW)

Job description

Employment Type: Permanent Part Time Position Classification: Health Clinician Level 1 /2 Remuneration: Based on Qualification Hours Per Week: 24 Requisition ID: REQ686221 Psychologist: $42.20 - $61.76 per hour Registered Nurse: $41.23 - $57.88 per hour Allied Health Professional Level 1/2: $40.05 - $67.97 per hour

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There's a real sense of belonging here because we value and respect our patients, employees, and teams' voices. You'll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities' lives. NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

What We Offer Exposure to a diverse range of mental health presentations across the lifespan. Enhanced knowledge of mental health services, referral pathways, and models of care. Collaboration with community, inpatient, emergency, and specialist mental health services. Flexible work arrangements, including approved work-from-home opportunities (subject to operational requirements and required approvals). Access to free onsite parking (subject to availability). Ongoing professional development and a commitment to clinical excellence. Opportunities to contribute to improving access to mental health care across NSLHD MHDA.

Where you'll be working Mental Health Line Call Centre, Macquarie Hospital.

What you'll be doing Mental Health Telephone Access Line clinicians will be required to conduct mental health triage assessment over the phone and refer individuals to appropriate services within Northern Sydney Local Health District or to another appropriate service provider. Clinicians will be required to document calls appropriately and maintain a high standard of customer service, including a timely response to incoming calls. The role will be both challenging and rewarding. As a frontline mental health clinician you may have contact with a wide range of callers with various mental health concerns, including people who may be in a highly distressed state, those needing longer-term mental health support, or others seeking general advice and assistance to help manage their mental health needs. People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria:

• Tertiary qualifications as per clinical discipline (Nursing, Social Work, Occupational Therapy, Psychology) with full AHPRA registration or eligible for full membership with AASW.
• Demonstrated experience working within mental health settings, and skills conducting mental health triages and assessments across the age-span.
• Ability to remain calm in stressful situations and challenging circumstances.

For role related queries or questions contact Alexandra Mcdonald on [e-mail] This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have. NSW Health is committed to implementing the Child Safe Standards. The team enriching health in millions of ways every day.

Applications Close: 24 November 2026