Membership Manager - Robina

flg; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Free gym membership

Commission-based pay

Career progression opportunities

Job summary

Fitness & Lifestyle Group (FLG) invites applications for a Membership Manager to lead a high-energy MSC team. You will drive membership growth, ensure exceptional front desk operations, and coach the team to exceed sales and retention targets.

The role blends leadership with hands-on sales, training, and customer journey optimization, contributing to a culture that motivates prospects and inspires members on their fitness journey.

Qualifications

• Proven sales and customer service experience with KPI attainment.
• Understanding of selling cycle and upsell/cross-sell techniques.
• Experience managing customer journeys and retention metrics.
• Experience in leading and mentoring a team.
• Ability to set and drive goals for a team.
• Comfort using business computer systems.
• Current First Aid and CPR certificates.

Responsibilities

• Lead MSC team daily to hit monthly sales targets.
• Achieve individual and team sales targets to contribute to success.
• Create structure to ensure MSC daily minimum performance.
• Deliver sales training to develop the MSC team.
• Aim for member retention and growth budgets monthly.
• Respond to enquiries within 24 hours via phone, email or in person.
• Support Club/Regional Manager in growth initiatives.
• Assist with MSC rostering.

Skills

Sales experience

Customer service

Selling cycle knowledge

Up-selling & cross-selling

Team mentoring

Lead & motivate others

Business computer systems

First Aid & CPR

Tools

CRM systems

Job description

Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences.

The Opportunity

As a Membership Manager, you're the heartbeat of your club, leading a high-energy team of Member Support Consultants to drive membership growth and keep the club buzzing. You'll be all-in on both attracting new members and keeping current members inspired, engaged, and coming back for more.

You own the full member journey, from joiners to leavers, and make sure front desk operations and service standards are nothing short of exceptional. As a coach and mentor, you empower your team with the skills, confidence, and clarity to smash their goals. With sharp sales smarts, commercial insight, and people-first leadership, you'll shape a culture that excites prospects to join and motivates members to stick with their fitness journey.

At Goodlife, your leadership doesn't just hit sales targets, it empowers your team and members to reach their personal best and transform their lives.

Key Responsibilities

• Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
• Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
• Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
• Assist with the delivery of sales training to develop the MSC team
• Achieve member retention and growth budgets on a monthly basis
• Ensure that enquiries via phone, email or in person are responded to within 24 hours
• Support the Club and Regional Manager in developing initiatives to drive membership growth
• Support the Club Manager in developing the MSC fortnightly roster

About you

• Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
• An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
• Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
• Previous experience of managing and mentoring a team
• Ability to set and motivate others towards a goal
• Experience using business computer systems
• Current First Aid and CPR certificates

What we can offer you

A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

In addition, we offer:

• Base salary + uncapped commissions with realistic earnings of $80k+
• A free all club access, 24/7 Goodlife membership
• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards

You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results

Career paths to club management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

About Goodlife Health Clubs

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector.

We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.

Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic self at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

About Fitness & Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as