Membership Manager | Pitt St

Fitness First; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Uncapped commission with realistic $80

Job summary

Fitness First in Australia is seeking a Membership Manager to lead a high-energy Member Support Consultant team, driving sales and retention while delivering exceptional member experiences.

You'll coach, mentor, and motivate the team to achieve targets, welcoming new members and guiding them on journeys to long-term fitness success.

Qualifications

• Proven sales and customer service track record with KPIs.
• Strong knowledge of the sales cycle and retention strategies.
• Experience leading or mentoring a team to achieve goals.
• Proficient with business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required).

Responsibilities

• Lead and develop the Member Support Consultant team to hit sales and retention targets.
• Drive growth via acquisition, integration, and retention strategies.
• Oversee front desk operations and set high service standards.
• Monitor performance, set goals, and provide training for success.
• Support recruitment, onboarding, and development of staff.
• Collaborate with club and regional leaders on growth initiatives.

Skills

Sales experience

Customer service

Leadership

KPI tracking

CRM reporting tools

Tools

CRM software

Front desk systems

Job description

Turn Energy into Growth -Lead a Sales Team That Inspires More People to Put Their Fitness First

The Opportunity

As a Membership Manager at Fitness First, you’ll lead a high-energy team of Member Support Consultants, creating the momentum that drives club growth and unforgettable member experiences.

This is a role that blends people leadership with performance. You’ll coach, mentor, and motivate your team to hit sales and retention targets while setting the tone for an exceptional member experience from the moment someone walks through the doors.

You’ll lead from the front, welcoming new members into the club, supporting existing members on their journey, and creating an environment where people feel energised, supported and excited to return.

Through strong leadership, clear direction and a passion for helping people succeed, you’ll build a confident, high-performing team that turns conversations into memberships and first visits into long‑term fitness journeys.

Because when the right team creates the right energy, more people find the motivation to put their fitness first.

Key Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
• Drive member growth through acquisition, integration, and proactive retention strategies
• Oversee front desk operations and set the standard for exceptional member service
• Monitor performance, set goals, and provide training to ensure consistent team success
• Support recruitment, onboarding, and development of Member Support Consultants
• Collaborate with club and regional leaders to deliver membership growth initiatives

About You

• Proven background in sales and customer service, with a track record of achieving KPIs
• Strong understanding of the sales cycle and customer retention strategies
• Experience leading, mentoring, or motivating a team to achieve goals
• Confident using business systems and reporting tools
• Current First Aid and CPR certification (WWCC may be required depending on state)

What we can offer you:

• A career in fitness is anything but ordinary. At Fitness First, the work you do every day has real impact - helping people feel stronger, more confident and more energised in every part of their lives. In return, we make sure you’re supported to grow, succeed and enjoy the journey.
• Base salary + uncapped commission, with realistic earnings of $80K+
• A complimentary Platinum Fitness First membership
• Anniversary leave and an additional gym membership for friends or family through our Recognition for Service Awards
• Being part of a high‑energy team that celebrates wins, backs each other and thrives on helping members achieve incredible results
• Clear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group - Asia Pacific’s largest diversified fitness group and its leading fitness brands

About Fitness First:

A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel – it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.