Membership Manager

Goodlife Health Clubs; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Base salary + uncapped commissions

Free all club access, 24/7 Goodlife

Anniversary leave days

Free gym membership for friends and f 

Career paths to club management

Job summary

Goodlife Health Clubs is seeking a Membership Manager to lead a high-energy MSC team, driving membership growth and exceptional member experiences. You’ll coach, mentor, and empower staff to hit sales targets while delivering outstanding service and retention outcomes.

You’ll own the member journey from joiners to leavers, optimize front desk operations, and foster a culture that motivates prospects and members alike. A high-energy leadership style and sharp commercial sense are essential.

Qualifications

• Proven sales and customer service experience with ability to hit KPIs.
• Understanding of selling cycles and up-/cross-selling techniques.
• Experience managing customer journeys and retention metrics.
• Experience mentoring a team and setting goals.
• Proficient with business computer systems (CRM).
• Current First Aid and CPR certificates.

Responsibilities

• Manage daily MSC team workflow to reach monthly sales targets.
• Hit own monthly and annual targets to support team success.
• Create structure for MSC daily performance.
• Assist with delivery of sales training to the MSC team.
• Achieve member retention and growth budgets monthly.
• Respond to enquiries within 24 hours via phone, email or in person.
• Support Club/Regional Manager in initiatives to drive membership growth.
• Assist Club Manager with MSC roster.

Skills

Sales targets

Customer service

Team leadership

Coaching & mentoring

CRM / business systems

First Aid & CPR

Job description

Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences.

The Opportunity

As a Membership Manager, you’re the heartbeat of your club,leading a high-energy team of Member Support Consultants to drive membership growth and keep the club buzzing. You’ll be all-in on both attracting new members and keeping current members inspired, engaged, and coming back for more.

You own the full member journey, from joiners to leavers, and make sure front desk operations and service standards are nothing short of exceptional. As a coach and mentor, you empower your team with the skills, confidence, and clarity to smash their goals. With sharp sales smarts, commercial insight, and people-first leadership, you’ll shape a culture that excites prospects to join and motivates members to stick with their fitness journey.

At Goodlife, your leadership doesn’t just hit sales targets,it empowers your team and members to reach their personal best and transform their lives.

Key Responsibilities

• Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
• Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
• Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
• Assist with the delivery of sales training to develop the MSC team
• Achieve member retention and growth budgets on a monthly basis
• Ensure that enquiries via phone, email or in person are responded to within 24 hours
• Support the Club and Regional Manager in developing initiatives to drive membership growth
• Support the Club Manager in developing the MSC fortnightly roster

About you

• Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
• An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
• Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded
• Previous experience of managing and mentoring a team
• Ability to set and motivate others towards a goal
• Experience using business computer systems
• Current First Aid and CPR certificates

What we can offer you

A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

In addition, we offer

• Base salary + uncapped commissions with realistic earnings of $80k+
• A free all club access, 24/7 Goodlife membership
• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
• You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results
• Career paths to club management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

About Goodlife Health Clubs

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer, our mission is simple: Move people to achieve great things.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic self at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

About Fitness & Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 300+ locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.