Membership Manager

300 Goodlife Operations Pty Ltd; Canning; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Free club access

24/7 Goodlife membership

Anniversary leave days

Free gym membership for friends &/

Job summary

Fitness and Lifestyle Group is seeking a driven club sales leader to join the Goodlife Health Clubs network in Australia. You will manage the MSC team, drive monthly targets, and develop a structure to ensure daily performance while mentoring staff.

Joining FLG offers uncapped commissions with realistic earnings, a free club membership, and career paths across brands and locations within a supportive, high-energy team.

Qualifications

• Proven sales and customer service experience with the ability to hit KPIs.
• Understanding of selling cycles and up-/cross-selling techniques.
• Experience managing the customer journey and retention metrics.

Responsibilities

• Manage daily workflow of the club's MSC team to hit monthly sales targets.
• Achieve own monthly and annual sales targets to contribute to the team.
• Create structure to ensure MSC team meets daily minimum performance criteria.
• Assist with delivery of sales training to develop the MSC team.
• Aim for member retention and growth budgets monthly.
• Respond to enquiries by phone, email or in person within 24 hours.
• Support Club and Regional Manager in driving membership growth.
• Support Club Manager in developing the MSC fortnightly roster.

Skills

Sales experience

Customer service

KPI achievement

Team mentoring

Business systems

Job description

Key Responsibilities:

• Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
• Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
• Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
• Assist with the delivery of sales training to develop the MSC team
• Achieve member retention and growth budgets on a monthly basis
• Ensure that enquiries via phone, email or in person are responded to within 24 hours
• Support the Club and Regional Manager in developing initiatives to drive membership growth
• Support the Club Manager in developing the MSC fortnightly roster

About you:

• Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
• An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
• Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded
• Previous experience of managing and mentoring a team
• Ability to set and motivate others towards a goal
• Experience using business computer systems
• Current First Aid and CPR certificates

What we can offer you:

• Base salary + uncapped commissions with realistic earnings of $80k+
• A free all club access, 24/7 Goodlife membership
• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
• You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results
• Career paths to club management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

About Goodlife Health Clubs:

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

Our commitment to diversity & inclusion:

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic self at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's.

With 300+ locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our Purpose is Simple. Move People to Achieve Great Things.

At Goodlife Health Clubs, we’ve been redefining fitness since 2002, growing into one of Australia’s most dynamic and respected gym networks. With nearly 100 full-service clubs and over 295,000 members nationwide, we’re passionate about making health and fitness accessible to everyone—empowering people to lead healthier, happier, and more active lives.

What truly sets Goodlife apart is our incredible team. Joining Goodlife Health Clubs means becoming part of a vibrant, supportive community where we work together to create a fitness experience that’s welcoming, inspiring, and genuinely life-changing. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.