Membership Consultant

Virgin Active Australia; Sydney; On-site; AUD 42,000 - 68,000; Full time

Benefits offered by this job

Free gym membership

Discounted personal training

Employee benefits

Job summary

Virgin Active Australia in Sydney is seeking a hands-on team member to deliver extraordinary member experiences on the frontline. You’ll bring energy, ownership and a personable approach to every interaction, supporting your club and manager to perform at their best.

This full-time role includes a free gym membership, discounted personal training, and a range of benefits as you help inspire members to change lives through wellness.

Qualifications

• Show up with a positive attitude and strong work ethic.
• Take accountability for your role and responsibilities.
• Support your teammates and contribute to a strong team culture.
• Be open to feedback and continuously improve.
• Communicate clearly and respectfully.
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination.

Responsibilities

• Deliver your role in a way that supports revenue and retention.
• Promote products, services or experiences where appropriate.
• Work efficiently and productively during your shift.
• Understand how your actions contribute to club success.
• Follow all club processes, systems and safety requirements.
• Complete tasks accurately and on time.

Job description

• Drive sales, earn commission, deliver extraordinary experiences
• Iconic brand inspiring our Norwest community to change lives through wellness
• Full-time gig, free gym membership, discounted personal training, and more benefits

The Virgin Way

At Virgin Active, our people are our special sauce. We create experiences that members remember - and that starts with you. In this role, you bring energy, ownership and personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium, welcoming and consistent - every member, every time.

The impact you'll make

You are on the frontline of the member experience. You show up, take ownership and deliver your role to a high standard - supporting your team, your manager and your club to perform at its best.

What success looks like

Success in this role comes from showing up consistently across five key pillars:

1. People Contribution

You contribute to a positive, high-performing team.

Key accountabilities include:

• Show up with a positive attitude and strong work ethic
• Take accountability for your role and responsibilities
• Support your teammates and contribute to a strong team culture
• Be open to feedback and continuously improve
• Communicate clearly and respectfully
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination

You understand how your role impacts club performance.

Key accountabilities include:

• Deliver your role in a way that supports revenue and retention
• Promote products, services or experiences where appropriate
• Work efficiently and productively during your shift
• Understand how your actions contribute to club success

3. Operational Excellence

You deliver your role safely, consistently and to standard.

Key accountabilities include:

• Follow all club processes, systems and safety requirements
• Complete tasks accurately and on time