Member Support Officer, QLD

RACPeople; City of Brisbane; Hybrid; AUD 30,000 - 60,000; Part time

Job summary

A leading medical association is seeking a Member Support Officer to provide services across Australia and New Zealand. Responsibilities include coordinating training programs, assisting local members, and facilitating meetings. The ideal candidate possesses effective communication skills and experience in member services. This position offers a fixed-term contract until September 2027 with a flexible hybrid work model.

Benefits

Flexible hybrid work model

Additional paid leave

Professional development opportunities

Qualifications

• Current driver's license and own car.
• Demonstrated ability to work collaboratively.
• Recognition of requirements for confidentiality.

Responsibilities

• Provide practical member services across Australia and Aotearoa New Zealand.
• Coordination and logistical assistance for local meetings and events.
• Act as communication channel between Member Engagement & Support and local membership.

Skills

Effective written and oral communication skills

Experience providing high level member services and support

Ability to facilitate training workshops

Demonstrated high level skills in managing stakeholder expectations

Strong experience in the use of Zoom, Microsoft Office suite, and SharePoint

Job description

Introduction

Introduction

About the RACP

The Royal Australasian College of Physicians (RACP) connects represents and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training continuing professional development and health policy and advocacy to medical health professionals.

Our Values

Accountable, Collaborate, Indigenise and Decolonise, Lead the way, Respect

Why Join Us

As part of our team you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model additional paid leave between Christmas and New Year paid parental leave free annual flu vaccinations professional development opportunities access to our Employee Assistance Program special corporate discounts and more! To view all our benefits visit 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week
• 2 days from an RACP office location per week
• 1 of the two days per week in office spent with your team.

Description

• Fixed Term contract until end September 2027
• Some evening and weekend work required
• Own car and drivers license needed

The Role

The Member Support Officer (MSO) sits within the Regions team and is responsible for providing practical on the ground member services across Australia and Aotearoa New Zealand including (but not limited to); training and advice on the RACP education programs Continuing Professional Development (CPD) program and Supervisor Professional Development Program (SPDP); coordination and logistical assistance for local meetings and events; and general member support functions.

Other responsibilities include:

• Being the link between local supervisors the State Committee Education Services and Professional Practice
• Preparing coordinatingand facilitatingnew Curriculum Training Management Platform (TMP) or Physician Readiness for Expert Practice (PREP) training activities including workshops and TMP / PREP information sessions for members
• Supporting the key state office activities and events for members; e.g. Advanced and Basic Trainee Forums
• Supporting the deployment of Member Services initiatives among local members
• Acting as an on-going communication channel between Member Engagement & Support and local membership
• Secretariat to the State Trainees Committee

Skills And Experiences

• Current drivers licence and own car
• Effective written and oral communication skills
• Experience providing high level member services and support
• Ability to facilitate training workshops
• Demonstrated ability to work collaboratively with members from different parts of an organisation / service or business
• A commitment to professional customer / member service
• Ability to prioritise and manage deadlines
• Recognition of requirements for confidentiality
• Demonstrated high level skills in managing stakeholder expectations in a complex environment
• Strong experience in the use of Zoom Microsoft Office suite and SharePoint.

Experience in the QLD health system would be advantageous.

Application Deadline

To apply please submit your resume and short cover letter by COB 14 September 2025

Contact / Additional Information

For the position description visit any further information please Email :

Employment Details

• Employment Type: Contract
• Experience: years
• Vacancy: 1