Member Support Consultant | Robina (Full-Time)

Goodlife Operations Pty; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Base salary + uncapped commissions

All-access Goodlife membership

Anniversary leave + gym for friends &/

Career paths to management

Job summary

Goodlife Health Clubs is seeking a Sales Consultant (MSC) to drive new memberships at the Gold Coast club. You will greet members, present memberships, and guide prospects toward a healthier lifestyle with a high-energy, people-first approach.

In this role you will meet targets, build rapport with diverse members, and participate in retention initiatives. This is a full-time position based on the Gold Coast City club network.

Qualifications

• First Aid & CPR certificates are required.
• Ability to build rapport with diverse people and help them succeed.
• Strong problem-solving skills to overcome obstacles and find solutions.
• Excellent communication skills: listening, understanding, influencing others.

Responsibilities

• Contribute to club sales budget using promotions and referrals.
• Generate and convert high-quality leads through outreach and opportunities.
• Make the required number of lead contacts via phone to maximise sales opportunities.
• Deliver sales presentations and tours to prospective members.
• Create positive member journeys through personalized interactions.
• Respond effectively to enquiries and close sales.
• Open and close the club per roster.
• Support member retention programs and keep members engaged.

Skills

First Aid & CPR

Rapport building

Problem solving

Communication

Target driven

Customer focus

Job description

The Opportunity

Love fitness and thrive on hitting sales targets? Join Goodlife Health Clubs and turn your energy into a rewarding career helping people change their lives. Sales Consultants (known at Goodlife as Member Support Consultants / MSCs) are the energy behind our clubs. They’re often the first person someone meets when they walk through the doors; the person who helps them take that first step toward a healthier, stronger life. This is a fast-paced, people-first role where your energy and drive make a real difference.

You’ll be the driving force behind new memberships at your club, meeting new people, inspiring them to start their fitness journey, and helping them commit to a healthier lifestyle. MSCs are right at the centre of the club experience; welcoming members, driving membership growth, and creating a positive, supportive environment every day. At Goodlife, you’re not just selling memberships; you’re helping people change their lives through health, fitness, and confidence.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

About you

• Current First Aid & CPR certificates.
• Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
• The ability to solve problems, and overcome obstacles
• Outstanding communication abilities - able to listen, understand, empathise and influence others
• Tenacity with a natural drive to achieve individual targets and team goals
• Customer focused with a desire to achieve exceptional customer outcomes

What we can offer you

• Base salary + uncapped commissions with realistic earnings of $65K+
• A complimentary all-access Goodlife membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
• You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results.
• Career paths to management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

About Goodlife Health Clubs

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple : Move people to achieve great things.

Our Commitment to Diversity and Inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Member Support Consultant | Robina (full-time) • Gold Coast City, Queensland, AU