Member Support Consultant | Mitcham (full-time)

300 Goodlife Operations Pty Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

All-access Goodlife membership

Anniversary leave days

Friend & family gym membership

Job summary

Goodlife Health Clubs in Australia is seeking Sales Consultants to drive new memberships. You’ll meet members, present club facilities, and inspire healthy lifestyle choices while delivering exceptional service. As MSCs you’ll be at the heart of the club experience, focusing on lead generation, conversions, and member journeys.

We offer a base salary with uncapped commissions and generous member benefits. Join a dynamic team within Fitness & Lifestyle Group, with opportunities across 97 clubs

Qualifications

• First Aid & CPR certifications are required.
• Ability to build rapport with diverse people and help them reach goals.
• Strong problem-solving and obstacle overcoming skills.
• Outstanding communication to listen, empathise and influence others.

Responsibilities

• Meet club sales targets through promotions and referrals.
• Generate and convert high-quality leads via community outreach.
• Make lead contacts by phone to maximise opportunities.
• Provide sales presentations and tours to prospective members.
• Create positive member journeys through personalised interactions.
• Support member retention programs and ongoing engagement.
• Open/close the club as per roster.
• Regular service calls to keep members engaged and boost results.

Skills

First Aid & CPR

Communication

Customer service

Sales mindset

Relationship building

Job description

Love fitness and thrive on hitting sales targets? Join Goodlife Health Clubs and turn your energy into a rewarding career helping people change their lives.

The Opportunity:

Sales Consultants (known at Goodlife as Member Support Consultants/MSCs) are the energy behind our clubs. They're often the first person someone meets when they walk through the doors; the person who helps them take that first step toward a healthier, stronger life. This is a fast-paced, people-first role where your energy and drive make a real difference. You'll be the driving force behind new memberships at your club, meeting new people, inspiring them to start their fitness journey, and helping them commit to a healthier lifestyle MSCs are right at the centre of the club experience; welcoming members, driving membership growth, and creating a positive, supportive environment every day. At Goodlife, you're not just selling memberships; you're helping people change their lives through health, fitness, and confidence.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

About you

• Current First Aid & CPR certificates.
• Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
• The ability to solve problems, and overcome obstacles
• Outstanding communication abilities - able to listen, understand, empathise and influence others
• Tenacity with a natural drive to achieve individual targets and team goals
• Customer focused with a desire to achieve exceptional customer outcomes

What we can offer you

• Base salary + uncapped commissions with realistic earnings of $65K+
• A complimentary all-access Goodlife membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"

About Goodlife Health Clubs

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife. As both a service provider and employer our mission is simple: Move people to achieve great things.

What truly sets Goodlife apart is our incredible team. Joining Goodlife Health Clubs means becoming part of a vibrant, supportive community where we work together to create a fitness experience that’s welcoming, inspiring, and genuinely life-changing. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.

About Fitness & Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people’s lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Our Purpose is Simple. Move People to Achieve Great Things. At Goodlife Health Clubs, we've been redefining fitness since 2002, growing into one of Australia’s most dynamic and respected gym networks. With nearly 100 full-service clubs and over 295,000 members nationwide, we’re passionate about making health and fitness accessible to everyone—empowering people to lead healthier, happier, and more active lives.

Our Commitment to Diversity and Inclusion

We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.