Member Support Consultant - Cross Roads (casual)

flg; Adelaide; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Complimentary all-access Goodlife gym

Anniversary leave days

Free gym membership for friends and/or

Job summary

Goodlife Health Clubs in Adelaide is seeking a sales professional to drive memberships and promote club promotions. You will generate leads, present tours, and close memberships while delivering exceptional member journeys.

Join a high-energy team within Fitness and Lifestyle Group, with opportunities for career growth, paid training, and competitive hourly pay plus staff perks including free gym access and member benefits.

Qualifications

• Strong communication and listening skills.
• Ability to build rapport with people from varied walks of life.
• Problem solving and overcoming obstacles to close sales.
• Tenacity with a drive to achieve individual and team targets.
• Customer-focused approach to deliver exceptional outcomes.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals.
• Generate and convert high-quality leads through community outreach and referrals.
• Achieve required lead contacts via telephone to maximise sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create great member journeys through positive, personalised interactions.
• Open and close the club as per the roster and support retention programs.

Skills

Communication skills

Rapport building

Problem solving

Tenacity

Customer-focused

Job description

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

About you:

Current First Aid & CPR certificates.

Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals

The ability to solve problems, and overcome obstacles

Outstanding communication abilities - able to listen, understand, empathise and influence others

Tenacity with a natural drive to achieve individual targets and team goals

Customer focused with a desire to achieve exceptional customer outcomes

What we can offer you:

A career in the fitness industry is a career like no other. With Goodlife Health Clubs , the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

• A competitive hourly rate
• A complimentary all-access Goodlife membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"

You'll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results.

Career paths to management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

About Goodlife Health Clubs:

• As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector.
• We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.
• Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

Our Commitment to Diversity and Inclusion:

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Aus