Member Support Consultant

Fitness First; New South Wales; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Anniversary leave

Gym membership for friends or family

Recognition for Service Awards

Job summary

Fitness First NSW is seeking a passionate Member Support Consultant (MSC) to drive membership growth through proactive community outreach and outstanding member service. You’ll spark motivation, deliver personalised member journeys and nurture relationships with both prospective and existing members.

In this role, you’ll lead club sales activities, present tours, and contribute to retention programs while collaborating with a high-energy team.

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset - you can provide solutions that meet the needs of our potential members
• A gift for communication - you can talk to anyone with ease, and inspire them to take action
• Drive - you are goal-focused and continuously looking for new ways to excel yourself
• A team player - you can rally through the hard times and celebrate personal and team success
• Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

Responsibilities

• Proactively contribute to club sales budget utilizing sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Skills

Communication

Sales

Customer service

Outreach

Teamwork

Job description

Turn Conversations into Confidence; Inspire People to Move and Put Their Fitness FirstThe OpportunityAt Fitness First , our Member Support Consultants (MSCs) are the heartbeat of the club. They’re the first people our members meet, the ones who spark motivation, build confidence and help people take the first step toward becoming stronger, healthier versions of themselves.Every day brings new conversations, new goals and new opportunities to make an impact. In this role, you’ll drive membership growth through proactive outreach, connecting with people in the community, and inspiring them to start their fitness journey.You’ll turn interest into action — introducing people to the club, helping them discover what they’re capable of and showing them how Fitness First can support their goals. At the same time, you’ll build strong relationships with existing members, delivering exceptional service and creating positive experiences that keep them motivated and engaged.If you’re energised by people, driven by results and love seeing someone discover their potential, this is a role where your impact will be felt every single day.As an MSC at Fitness First, your impact is felt every day; through the members you support, the community you build, and the results you help deliver.Responsibilities:Proactively contribute to club sales budget utilising sales promotions and referrals campaignsGenerating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunitiesAchieving the required number of lead contacts via telephone to maximise sales opportunitiesProviding sales presentations and tours to prospective membersCreating great member journeys via positive and personalised interactionsAchieving successful outcomes to enquiriesOpening and closing the club as per the club rosterActive involvement in member retention programs, inspiring members to continue their fitness journeyRegular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experienceRequirements:Current First Aid & CPR certificate.A problem-solving mindset - you can provide solutions that meet the needs of our potential membersA gift for communication - you can talk to anyone with ease, and inspire them to take actionDrive - you are goal-focused and continuously looking for new ways to excel yourselfA team player - you can rally through the hard times and celebrate personal and team successCustomer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goalsWhat we can offer you:A career in fitness is anything but ordinary. At Fitness First, the work you do every day has real impact - helping people feel stronger, more confident and more energised in every part of their lives.In return, we make sure you’re supported to grow, succeed and enjoy the journey.You’ll enjoy:Base salary + uncapped commission, with realistic earnings of $65K+A complimentary Platinum Fitness First membershipAnniversary leave and an additional gym membership for friends or family through our Recognition for Service AwardsBeing part of a high-energy team that celebrates wins, backs each other and thrives on helping members achieve incredible resultsClear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group - Asia Pacific’s largest diversified fitness group and its leading fitness brandsAbout Fitness First:A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.Fitness First , Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.Apply Now!Our Commitment to Diversity and Inclusion:At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.About Fitness & Lifestyle Group:Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.