Member Service Consultant -Munno Para Branch

Heritage and People's Choice; Adelaide; On-site; AUD 80,000 - 100,000; Part time

Job summary

A leading mutual banking organization is seeking a Member Service Consultant for their Munno Para branch in Adelaide, Australia. This flexi part-time role offers 15–32 hours per week on a rotating roster, focusing on delivering exceptional customer service and assisting members with their banking needs. We're looking for a passionate individual with excellent communication skills and a strong customer-first mindset. Comprehensive training and various benefits are provided to ensure your success in this role.

Benefits

Discounts on banking products and services

Career development and ongoing training

Comprehensive wellbeing support

Paid volunteering days

Peer-driven recognition programs

Qualifications

• Natural people person with passion for customer service.
• Driven and goal-oriented with a commitment to learning.
• Previous banking experience is advantageous but not essential.

Responsibilities

• Help customers navigate digital services.
• Identify opportunities for relevant products and services.
• Refer customers to loan specialists as needed.
• Build rapport and effectively communicate with customers.

Skills

Excellent communication skills

Customer-first mindset

Ability to deliver fast and accurate assistance

Teamwork

Tools

Banking software and systems

Job description

Member Service Consultant – Flexi Part-Time

Munno Para Branch

Are you a customer service professional looking to start or grow your career in banking?

Working with us at People First Bank as a Member Service Consultant at our Munno Para branch, you will be the face of our business and play a vital role in delivering consistent, high-quality customer service to our members.

About the role

As a Member Service Consultant, you’ll be the friendly face our member's trust. By listening carefully, understanding their needs, and offering tailored solutions, you’ll connect them with the right banking products and services.

This Support Flexi Part-Time role is based at our Munno Para branch, offering 15–32 hours per week on a rotating roster from Monday to Saturday. Rosters are provided four weeks in advance.

As a customer-owned organisation, your passion for customer service will be crucial. You’ll be empowered to have meaningful conversations with members, gaining an understanding of their financial position, goals, and aspirations, and aligning our products and services to their needs. This includes personal loans, credit cards, insurance, and financial planning services.

As part of our in-branch customer service team, you will support members with their everyday banking needs and help them navigate their financial journey with confidence. You will explain our range of products and services and ensure every interaction is smooth, professional, and personalised. From answering questions to completing documentation accurately, your role is key to creating a welcoming and positive experience.

We’re looking for someone with excellent communication skills, a strong customer-first mindset, and a genuine passion for helping others.

Here’s what you can do for us

• Help customers navigate our digital services with confidence
• Identify opportunities to promote relevant products and services
• Refer customers to loan specialists when more tailored support is required
• Use multiple systems and software to deliver fast, accurate assistance
• Work as part of a supportive team in a dynamic, customer-focused environment
• Build rapport and communicate effectively with customers, including over the phone

If you're service-driven and passionate about helping people, we’d love to hear from you.

About you

You’re a natural people person who thrives on delivering outstanding customer experiences. Driven and goal-oriented, you enjoy going the extra mile and take pride in getting things done right. While previous banking experience is advantageous, it’s not essential, what matters most is your energy, attitude, and commitment to learning.

We offer full, ongoing training to set you up for success, giving you everything you need to build a rewarding career while making a meaningful difference for our members every day.

Why you’ll love working with us

People First Bank our new brand says exactly what we’re all about: people.

This starts with our team members. We’re committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.

You’ll enjoy a range of financial and lifestyle benefits designed to support your success and wellbeing, including:

• Discounts on banking products and services, plus shopping discounts at hundreds of Australian retailers
• Career development through ongoing training, coaching, secondments, and project opportunities
• Comprehensive wellbeing support, including an Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave
• Paid volunteering days, Workplace Giving, and involvement in community and charitable initiatives
• Peer-driven recognition programs that celebrate your contributions

About us

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited Australia’s leading mutual banking organisation and a genuine, customer-owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand: People First Bank.

We are 100% member-owned, with over 700,000 members and 1,900 employees. We operate dual head offices in Adelaide and Toowoomba, an Australian-based contact centre, and more than 90 branches across NSW, NT, QLD, SA, and VIC, trading under Heritage Bank, People’s Choice, and People First Bank.

We exist to create a better future for our members and the communities we serve. Supporting our communities is at the heart of everything we do, and when you join us, you’ll become part of an inclusive, friendly, and motivated team that values making a difference every day for our members, our communities, and our planet.

Next steps

If this sounds like you, this could be the next step in your career. Click Apply Now and submit your application, including a cover letter and current résumé, by EOD Wednesday, 21 January 2026.

Please note that shortlisted applicants may be contacted prior to the closing date.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness, or injury, enabling everyone to equitably participate in our recruitment process.