Member Loyalty & Engagement Strategist

LiveHire Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Part time

Job summary

Super Retail Group, a leading Australian retailer, seeks a Member Engagement Marketing Specialist to craft personalised experiences across EDM, SMS and CRM, driving loyalty and lifetime value for millions of members. You will blend creativity with data-driven insights to design targeted campaigns that resonate across multiple channels.

This hybrid role partners with Marketing, eCommerce, Merchandise, CRM and Design teams to deliver seamless customer journeys, monitor performance and translate

Qualifications

• 3+ years in CRM/loyalty/member engagement marketing.
• Strong relationship-building and stakeholder management.
• Data-driven mindset using customer insights to improve campaigns.
• Excellent organisational skills managing multiple campaigns and deadlines.
• Attention to detail with accurate, polished customer communications.

Responsibilities

• Create and execute personalised member engagement campaigns across EDM, SMS and CRM channels.
• Develop compelling content, offers and communications for loyalty programs and product launches.
• Use customer insights to define target audiences, optimise campaign performance and improve member experiences.
• Collaborate with Marketing, eCommerce, Merchandise, CRM and Design teams to deliver seamless journeys.
• Monitor, analyse and report on campaign performance, translating insights into actionable recommendations.
• Identify opportunities to enhance personalisation and loyalty outcomes across the member lifecycle.

Skills

CRM marketing

Loyalty programs

Stakeholder management

Data-driven insights

Campaign management

Attention to detail

Tools

CRM tools

Job description

Super Retail Group, a leading Australian retailer, seeks a Member Engagement Marketing Specialist to craft personalised experiences across EDM, SMS and CRM, driving loyalty and lifetime value for millions of members. You will blend creativity with data-driven insights to design targeted campaigns that resonate across multiple channels.

This hybrid role partners with Marketing, eCommerce, Merchandise, CRM and Design teams to deliver seamless customer journeys, monitor performance and translate