Member Experience Specialist

Macquarie University Employees, Location, Alumni; Council of the City of Sydney; On-site; AUD 100,000 - 125,000; Full time

Job summary

A university sports center in New South Wales is looking for a Member Experience Officer to enhance customer satisfaction and boost membership sales. Responsibilities include responding to inquiries, delivering exceptional service, and implementing retention strategies. Ideal candidates should have a solid customer service background and strong interpersonal skills. This position offers flexible hours, including weekends, and access to gym facilities and staff wellbeing programs.

Benefits

Access to gym facilities

Staff wellbeing programs

Qualifications

• Proven background in customer service.
• Strong interpersonal skills.
• Availability for flexible hours, including weekends.

Responsibilities

• Enhance customer satisfaction and drive membership sales.
• Respond to inquiries and provide exceptional service.
• Execute retention strategies.

Skills

Customer service

Interpersonal skills

Job description

A university sports center in New South Wales is seeking a Member Experience Officer to enhance customer satisfaction and drive membership sales. Responsibilities include responding to inquiries, providing exceptional service, and executing retention strategies. Ideal candidates will have a proven background in customer service, strong interpersonal skills, and be available for flexible hours, including weekends. This position offers access to gym facilities and staff wellbeing programs.