Member Experience Officer - Toowoomba Branches

People First Bank; Toowoomba Regional; On-site; AUD 32,000 - 45,000; Part time

Benefits offered by this job

Uniform allocation

Recognition program

Learning & development opportunities

Employee rewards platform

Wellbeing resources

Volunteer leave

Job summary

People First Bank is seeking a Member Experience Officer to be the welcoming face in our Toowoomba branches. This role focuses on delivering high-quality customer service, assisting with transactions, and guiding customers through digital banking options.

You will engage in meaningful conversations to tailor financial solutions and support customers on their banking journeys. Ideal candidates bring customer service experience, empathy, and the ability to learn new digital systems.

Qualifications

• Experience delivering high-quality customer service.
• Ability to have real conversations to identify customer needs.
• Comfort with learning new digital systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify suitable solutions.
• Build relationships to support customers’ long-term financial goals and referrals to lending specialists.
• Support customers in using digital services to enhance their banking experience.
• Complete tasks accurately and efficiently across multiple systems.

Skills

Customer service

Empathy

Communication

Digital literacy

Team player

Tools

CRM systems

Job description

Member Experience Officer - Toowoomba Branches

Are you a customer service professional looking to start your career in banking? Working with us as a Member Experience Officer, you will be the face of our business and will be responsible for delivering consistently high-quality customer service.

These roles are being offered as flexible part-time opportunities in our Toowoomba Branches.

About the role:

As a Member Experience Officer,you'll be the welcoming face our customers look forward to seeing in the branch. This role is ideal for someone who enjoys real conversations that can support our customers with their financial journeys.

You'll be empowered to:

• Assist customers with their transactional needs and enquiries, making it easy for them to bank with us
• Engage in quality in-depth conversations to help identify the right solutions to suit our customer's individual needs
• Build deep and meaningful relationships with our customers to assist them in achieving their long-term financial goals and where appropriate, initiate referrals to our lending specialists
• Support our customers on how to utilise digital services to enhance their banking experience
• Prioritise and complete tasks accurately and efficiently
• Navigate multiple contemporary systems and software programs
• Be part of a collaborative team and contribute to a successful branch!

These opportunities areflexible part-timepositions our Toowoomba Branches, with variable hours ranging from15 - 32 hours per week,on a rotating roster.

To support your work life balance, we provide rosters for a 4-week period and release these 1 week in advance. Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Saturday trading we are seeking applicants with full flexibility across the working week.

Be part of a collaborative team and contribute to a successful branch!

About You:

You're a people first team player who understands what great service looks like. Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.

This role is for you if you:

• Can communicate with empathy and clarity
• Genuinely enjoy helping people by providing positive customer service experiences
• Feel comfortable learning new digital systems
• Bring experience in customer service

No banking experience? No problem, we'll provide thorough, ongoing training to set you up for success! This may involve working up to full-time hours for the first 6 weeks of employment to complete the initial training requirements.

This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!

Why you'll love working here:

When you come to work at People First Bank, you'll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.

Putting 'People First' starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.

What you can expect from us:

• You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank Brand
• 'Shine', a peer-driven recognition program that highlights your contributions
• Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement
• Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services
• Employee banking benefits and discounted insurance products
• Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family
• Corporate health insurance discounts Competitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiative

In 2023, People's Choice and Heritage Bank united to create People First Bank - Australia's largest mutual bank. We are 100% customer-owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.

We're proud to be an organisation that's big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.

Next steps:

If this feels like the right opportunity and environment for you, we'd love to hear from you.

Applications close EOD Wednesday 25 November 2026.

For questions or support, contact our Talent Acquisition Team:*******@peopleschoice.com.au or **************@heritage.com.au

Our diversity makes us stronger

People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present. We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.