Member Experience Officer - Heritage Bank Warwick & Stanthorpe Branches

People's Choice Credit Union; Warwick; On-site; AUD 100,000 - 125,000; Part time

Job summary

A leading financial services institution in Warwick is seeking a Member Experience Officer to deliver exceptional customer service. This part-time role involves assisting members, engaging in discussions to find suitable financial solutions, and educating them on digital banking tools. The ideal candidate has strong communication skills and cash handling experience. Join a friendly and inclusive environment dedicated to making a difference for its members.

Benefits

Career development opportunities

Discounts on financial products and services

Paid parental leave

Employee assistance program

Wellness initiatives

Paid volunteering days

Qualifications

• Confident communicator with a passion for helping people.
• Ability to grasp new systems quickly.
• Previous customer service and banking experience highly regarded.

Responsibilities

• Assist members with transactional needs and inquiries.
• Engage in needs-based conversations to find the right solutions.
• Build relationships to help members achieve long-term financial goals.
• Educate members on digital and mobile banking tools.
• Collaborate with the team to achieve strategic goals.

Skills

Strong communication skills

Customer service orientation

Cash handling experience

Digital savviness

Job description

Member Experience Officer – Heritage Bank Warwick & Stanthorpe Branches

People's Choice Credit Union – Warwick QLD

Member Experience Officer – role with Heritage Bank; you will be the face of our business for members, delivering consistent high quality customer service.

Part‑time position supporting Heritage Bank Warwick & Stanthorpe Branches. Regular travel between the two locations is required. Flexible roster, minimum 15 hours per week, up to 32 hours per week. Initial 6 weeks training full‑time (38 hours per week Monday to Friday).

We take great pride in giving our members the best experience we can, consistently, across everything we do. Members are at the heart of our work, and we must ensure that every interaction provides the right solutions and outcomes.

What you'll be doing

• Assisting members with transactional needs and enquiries.
• Engaging in needs‑based conversations to find the right solutions for members.
• Building relationships to help members achieve long‑term financial goals.
• Educating members on how to utilise digital and mobile banking tools.
• Collaborating with the team to achieve strategic goals.

Qualifications & Experience

Looking for team members driven by positive customer outcomes. Must be a confident communicator with passion for helping people. Required: cash handling and reconciliation experience, digital savviness, ability to grasp new systems quickly. Previous customer service experience and banking experience highly regarded.

Why you'll love working here

People First Bank is 100% member‑owned, with ~720,000 members and 1,900 employees. We have dual head offices and branches across the Australian states and territories, trading under Heritage Bank and People's Choice.

Our inclusive, friendly culture values making a difference every day for members, community, and planet.

Benefits

• Career development opportunities.
• Discounts on financial products and services.
• Recognition program.
• Paid parental leave and special leave provisions.
• Employee banking benefits and discounted insurances.
• Employee Assistance Program.
• Wellness initiatives.
• Paid volunteering days and community initiatives.

Next Steps

To apply, submit an up‑to‑date CV and cover letter.

Applications close 8 am Thursday 20 November 2025.

Contact the Talent Acquisition Team: **************@heritage.com.au

We are committed to diversity and inclusion and support candidate requests for adjustments to ensure equitable participation in the selection process.