Member Experience Lead - Banking & Digital Tools

People's Choice Credit Union; Warwick; On-site; AUD 100,000 - 125,000; Part time

Job summary

A leading financial services institution in Warwick is seeking a Member Experience Officer to deliver exceptional customer service. This part-time role involves assisting members, engaging in discussions to find suitable financial solutions, and educating them on digital banking tools. The ideal candidate has strong communication skills and cash handling experience. Join a friendly and inclusive environment dedicated to making a difference for its members.

Benefits

Career development opportunities

Discounts on financial products and services

Paid parental leave

Employee assistance program

Wellness initiatives

Paid volunteering days

Qualifications

• Confident communicator with a passion for helping people.
• Ability to grasp new systems quickly.
• Previous customer service and banking experience highly regarded.

Responsibilities

• Assist members with transactional needs and inquiries.
• Engage in needs-based conversations to find the right solutions.
• Build relationships to help members achieve long-term financial goals.
• Educate members on digital and mobile banking tools.
• Collaborate with the team to achieve strategic goals.

Skills

Strong communication skills

Customer service orientation

Cash handling experience

Digital savviness

Job description

A leading financial services institution in Warwick is seeking a Member Experience Officer to deliver exceptional customer service. This part-time role involves assisting members, engaging in discussions to find suitable financial solutions, and educating them on digital banking tools. The ideal candidate has strong communication skills and cash handling experience. Join a friendly and inclusive environment dedicated to making a difference for its members.