Member Experience Advisor - Hybrid & Flexible Work

HIF; Perth; On-site; AUD 60,000 - 70,000; Full time

Job summary

A not-for-profit health fund in Perth is seeking full-time Member Service Advisors to support their Members with inquiries related to health insurance. The role includes a five-week paid induction program to ensure readiness for the position. Candidates should have a passion for customer service, strong communication skills, and the ability to learn quickly. The position offers competitive salary, benefits, and a positive workplace culture.

Benefits

Competitive base salary

13% superannuation

Flexible work options

Hybrid working arrangements

Birthday leave

Cultural leave

Fun social events

Study assistance

Employee Assistance Program

PAW Days

Community-focused office

Qualifications

• A genuine interest in helping others.
• Proficiency with computers, especially Outlook and Word.
• The ability to absorb and apply new information regarding health insurance products.
• Calm and empathetic communication approach.

Responsibilities

• Provide support to Members via phone and email regarding various inquiries.
• Complete a five-week paid induction program.
• Foster a positive and connected workplace culture.

Skills

Customer service passion

Intermediate computer skills

Ability to learn new information

Strong communication skills

Job description

A not-for-profit health fund in Perth is seeking full-time Member Service Advisors to support their Members with inquiries related to health insurance. The role includes a five-week paid induction program to ensure readiness for the position. Candidates should have a passion for customer service, strong communication skills, and the ability to learn quickly. The position offers competitive salary, benefits, and a positive workplace culture.