Melbourne Part-Time Sales & Service Pro

H&M; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff discount 25%

Job summary

H&M in Melbourne is seeking a Part-Time Sales Advisor to greet customers and support the brand across the shop floor, including cash desk, fitting rooms and stock delivery.

You will replenish stock, merchandise garments and provide high-level service with warmth and enthusiasm, adapting to busy periods and varied hours, including evenings and weekends.

This role offers a 25% staff discount across all H&M Group brands and opportunities for development within a welcoming, inclusive team.

Qualifications

• Customer-focused and delivers excellent service.
• Adaptable to changing priorities and customer requests.
• Proactive and takes initiative with quality.
• Clear communicator, active listener, understands others' needs.

Responsibilities

• Greet customers and provide high-level service on the shop floor, at the cash desk and in fitting rooms.
• Assist with processing deliveries and replenishing stock.
• Merchandise latest garments and maintain attractive product presentation.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Part-Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.
• Action-oriented: Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understandingof store operations & customer service skills frompreviousretail experience
• Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart-timepositionof 16/20hours a week. You will be based in Melbourne, Australia.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.In addition to this,Australia-based colleagues also receive:

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

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