Medical Support Operations Team Lead - Ahpra Registered Nurse

Eucalyptus Spa; Darwin; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Equity for everyone

Learning budgets

Conferences & certifications

Parental leave

Whoop membership

Employee Assistance Program

Zusammenfassung

Eucalyptus is seeking a registered nurse with 5+ years in clinical or patient-facing roles to lead our Sydney-based medical support team and uphold high clinical standards. You’ll shape patient care, support processes, and be the go-to escalation point for complex cases, partnering with operations, product, and clinical teammates.

You’ll drive thought leadership, help translate clinical concepts for patients and teams, and represent EUC’s care philosophy in external communications, as we scale

Qualifikationen

• Registered nurse with 5+ years in clinical or patient-facing role.
• Proven experience leading and managing a clinical team.
• Experience in telehealth and GLP-1.
• Strong communication with empathy, clarity and confidence.
• Final escalation point for complex or high-risk cases.
• Ability to translate clinical concepts for wider audience.
• Willingness to speak publicly and represent EUC externally.
• Comfort with change and ambiguous environments.

Aufgaben

• Develop and lead Sydney-based medical support team with clinical standards.
• Embed patient-centric improvements to journeys and care.
• Act as escalation point for complex patient enquiries and high-risk cases.
• Collaborate with clinical, operations, and product teams to reduce risks.
• Represent the clinic's clinical philosophy in external communications.
• Contribute to thought leadership and patient-centered content.

Kenntnisse

Nurse leadership

Telehealth

GLP-1 knowledge

Clinical judgement

Communication

Problem solving

Public speaking

Ausbildung

Nursing registration (AHPRA)

Jobbeschreibung

Job Description

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

About Eucalyptus

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the role (What you’ll be doing)

• Develop a team that delivers world class patient care: You'll lead and develop our Sydney-based medical support team. This means setting the bar for clinical standards, the care our team deliver and creating an environment where your team can do their best work.
• Patient-first approach. Embed empathy into every decision by deeply understanding patient needs ensuring that every improvement to our patient journey makes patients feel safe, clear, and supported.
• Clinical & Patient Experience Expert: You'll be the ultimate escalation point for complex patient enquiries across our Sydney HQ and offshore support teams. When our patient support teams encounter cases that require senior clinical judgement, they'll look to you. You'll work cross-functionally with clinical, operations, and product teams to identify risks, drive process improvements, and ensure we're delivering safe, high-quality care at scale.
• Clinical Thought Leadership: Whether you're speaking at industry events, contributing to articles, or collaborating with our marketing team to create compelling patient-centred content, you'll help explain the wraparound care model that makes our clinics different. You'll translate complex clinical concepts into stories that resonate with patients and the broader community.

About you (Who you are)

• You are a registered nurse (AHPRA) with 5+ years experience in a clinical or patient-facing role
• You have proven experience leading and managing a clinical team, including performance management and professional development
• You have a previous experience in telehealth environment and with GLP-1
• You're a skilled communicator who can navigate sensitive clinical and non-clinical conversations with empathy, clarity, and confidence - whether with a patient, a team member, or a cross-functional stakeholder
• You have strong clinical judgement and are comfortable being the final escalation point for complex or high-risk cases
• You're a natural problem-solver who looks for systemic improvements, not just case-by-case fixes
• You're excited about the intersection of technology, healthcare, and patient outcomes AND want to help us shape what best-in-class digital care looks like
• You're comfortable speaking in public: contributing to content, speaking at events, and representing EUC's clinical philosophy externally
• You embrace change, thrive in ambiguous environment, and are motivated primarily by the positive impact new solutions can have on patients

Nice to have:

• Familiarity with offshore or distributed team operations
• Experience as a media contributor, health writer, or public health communicator
• Existing network in the Australian nursing or digital health community

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (
)

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence‑based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge‑sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well‑being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.