Medical Receptionist — Patient Concierge & Scheduler

Bupa; Mackay Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Health insurance discounts

Gym and spa discounts

Employee benefits program

Job summary

Bupa Mackay Urgent Care Clinic is seeking a friendly Medical Receptionist for a casual, on-site role in Mackay, Queensland. You will greet patients, manage appointments, handle payments, and coordinate with the care team to ensure a smooth patient journey.

Ideal candidates will have GP Medical Receptionist experience and, if possible, Best Practice software familiarity. Join a supportive team dedicated to compassionate, efficient service for our diverse community.

Qualifications

• Previous GP Medical Receptionist experience is ideal
• Best Practice experience is advantageous
• Greet patients and visitors in a professional, friendly manner, ensuring a positive experience from arrival to departure
• Register new patients and update existing patient information accurately in the clinic's system
• Hold experience in managing appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-up appointments
• Experience in processing payments, health insurance claims, and billing inquiries, ensuring accurate documentation and confidentiality
• Ensure the reception area is kept clean, organised, and stocked with necessary supplies
• Demonstrate a high level of teamwork, support, engagement and communication with the general practice nursing team

Responsibilities

• Coordinating appointments and connecting patients with the right care team
• Greeting patients and visitors professionally and ensuring a positive arrival experience
• Registering new patients and updating existing information accurately
• Managing appointment bookings and coordinating with medical staff
• Processing payments and health insurance claims with confidentiality

Skills

GP Medical Receptionist experience

Best Practice experience

Job description

Bupa Mackay Urgent Care Clinic is seeking a friendly Medical Receptionist for a casual, on-site role in Mackay, Queensland. You will greet patients, manage appointments, handle payments, and coordinate with the care team to ensure a smooth patient journey.

Ideal candidates will have GP Medical Receptionist experience and, if possible, Best Practice software familiarity. Join a supportive team dedicated to compassionate, efficient service for our diverse community.