Medical Device Technical Support Specialist

Getinge Australia Pty Ltd; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A global health technology company is seeking a Technical Service Support Specialist in Brisbane. The role involves providing first-line technical support for medical devices, diagnosing issues, and assisting field service engineers. The ideal candidate has technical support experience, excellent communication skills, and an electrical license. Join this progressive team offering career growth and competitive salary packages.

Benefits

Ongoing professional development

Career growth opportunities

Paid parental leave

Competitive salary packages

Flexible work arrangements

Qualifications

• Proven technical support or help desk experience in medical devices or healthcare.
• Basic networking knowledge.
• Strong documentation skills.

Responsibilities

• Provide first-line technical support via various channels.
• Diagnose and resolve hardware, software, and connectivity issues.
• Document cases accurately following company practices.
• Support product launches and continuous improvement initiatives.

Skills

Technical troubleshooting skills

Excellent verbal and written communication

High-level customer service skills

Collaborative mindset

Education

Electrical license

Tools

ServiceNow

Salesforce

Microsoft 365

SAP

Job description

A global health technology company is seeking a Technical Service Support Specialist in Brisbane. The role involves providing first-line technical support for medical devices, diagnosing issues, and assisting field service engineers. The ideal candidate has technical support experience, excellent communication skills, and an electrical license. Join this progressive team offering career growth and competitive salary packages.