Medical Device Customer & Technical Support Specialist

M3DICINE Pty Ltd; Tamworth Regional Council; Sur place; AUD 70 000 - 110 000; Plein temps

Résumé du poste

M3DICINE Pty Ltd in Brisbane is seeking a Customer / Technical Support Specialist to assist healthcare professionals with device user questions, guide through features, and ensure a superb customer experience across hardware, app, and cloud platforms.

The role requires 3+ years in customer support, Salesforce expertise, and solid knowledge of iOS/Android operating systems. You will collaborate with product, engineering, and sales to capture requests and improve support processes.

Qualifications

• 3+ years of customer support experience.
• Experience with web-based applications, cloud services, and portals.
• Knowledge of Salesforce and mobile OS (iOS/Android).

Responsabilités

• Support customers through all lifecycle stages: onboarding, training, and use of hardware, app, and platform.
• Develop and improve technical support documentation and programs.
• Provide direct on/offline technical support and handle complaints per Quality Systems.
• Track field product performance metrics for system and assay data.
• Assist sales, application specialists, and marketing with technical guidance as needed.
• Collaborate with product, engineering and sales to define feature requests and report bugs.
• Keep up-to-date with industry tech to support future product launches.

Connaissances

Customer support

Salesforce

Mobile platforms

SaaS/Cloud concepts

Communication

Outils

Salesforce

Description du poste

M3DICINE Pty Ltd in Brisbane is seeking a Customer / Technical Support Specialist to assist healthcare professionals with device user questions, guide through features, and ensure a superb customer experience across hardware, app, and cloud platforms.

The role requires 3+ years in customer support, Salesforce expertise, and solid knowledge of iOS/Android operating systems. You will collaborate with product, engineering, and sales to capture requests and improve support processes.